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Head-Direct / HIFIMAN Customer Service TEAM

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  1. Alexnova
    Eric, thanks for all the great work answering everybody's replies. Eventhough I haven't asked you a question in over 6 months, I still appreciate you responding to us.
     
    Anyway, I have a question for you.
     
    Back when the HE-500's came out, it was shipped with a black Canare cable. I would like to purchase it.
     
    This is the correct cable on your site, yes? http://head-direct.com/Products/?act=detail&id=140
     
    I know it says HE-400, but just wanted to make sure I can use this on my HE-500 (I'm pretty sure it can).
     
    I heard the silver cable that came out later on is a bit dryer than the Canare, so I would like to try it out for myself.
     
    Again thank you for your help.
     
  2. TeamHiFiMAN
    Quote:
    Thank you for your support. Sure, you can use it on HE-500. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  3. AngelicFantasy
    I've sent payment to HIFIMAN..Cross my fingers and hope this doesn't happen again.
     
  4. TeamHiFiMAN
    Quote:
    Thanks for the update. Please forward the transaction record to our customerservice@head-direct.com. They will take care of it on Monday. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. conquerator2
    Quote:
     
    So Eric...
    When is that thing in your avatar coming?
    Any release date yet?
    Thanks
     
  6. Yazen
    Quote:
    I was going to say send them to me, just pay forward and backward shipping lol.
    Just listening to them would be worth the repair, thinking about purchasing a pair haha
     
  7. TeamHiFiMAN
    Quote:
    [​IMG] Coming soon...
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. Alexnova
    Hey Eric, I sent you a PM.
     
  9. TeamHiFiMAN
    Quote:
    Replied, please check. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. soldierblue348
    Well I ordered another pair, this time from Head-Direct, just to make sure I have a warranty this time. /fingers crossed
     
  11. TeamHiFiMAN
    Quote:
    Yeah, of course. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  12. Georgo94
    Hi Eric,
    I've recently ordered HE-500 headphones from Amazon.com and I received an information that my order will be sold by Kraft Street Audio, LLC. I checked authorized dealers list on HiFiMAN webpage and I haven't found it.  I noticed that the Kraft Street Audio, LLC. is located in the same exact place as Audio Advisor, which is an authorized dealer. Is Kraft Street Audio, LLC. an  authorized dealer ? How would the warranty work if Kraft Street Audio, LLC. is an authorized dealer and how it would work if it is not ? What should I do if I receive a faulty or defective product and I am living outside the US ? 
     
    Thanks for answering and sorry for my English.
     
    Jerzy
     
  13. hifiman-us
    Hi Jerzy, Kraft Street Audio is the name that Audio Advisor uses on Amazon. They are a great dealer and there would be no issues about warranty either with HiFiMAN or them. 
     
    Whereabouts are you located?
     
    Peter 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. Georgo94
    Quote:
     
    That's great news [​IMG]. Thank you for quick answering Peter.
    I live in Poland.
     
  15. Alexnova
    Eric, I am sure you are catching up on a backlog of messages due to the holiday. Whenever you have some time, please check the PM I sent you. Thanks and much appreciated!
     
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