Greetings.
I just received my new HE-500s from Head-Direct. I have a couple complaints/suggestions. In no way does this reflect on the quality on the headphones, which are superb (this is my second pair).
- I chose the $10 shipping option. When I went to the post office to pick them up, I was told there was $5.92 postage due. While that figure was incorrect (even the postal worker couldn't figure out where that came from), I did have to pay $1.40. No big deal, but in years of online shopping, and hundreds (a thousand or more?) of orders, I've never had something arrive postage due. Head-Direct uses stamps.com. I assume they've got their own scale in the Champaign, IL warehouse. I can only assume the scale is not properly calibrated. They should probably check that. If HiFiMAN wants to refund my credit card the postage due I had to pay, let me know and I can call the customer service number, or whatever the procedure is.
- The spare velour pads were packed in such a way that one of them is crushed/dented to the point where it is unusable. I've given it an hour and a half to restore itself, but it remains dented and unusable. Perhaps the extra pads should not be packed inside the box containing the headphones. Just a thought. Will HiFiMAN provide replacement velour pads?
I'd be happy to provide photos of the dented pad, and of the unopened box with the postage due sticker and the receipt of what I paid to release the package to me.
It pains me to have to complain about these things, as I think HiFiMAN is an excellent company. I'm really looking forward to getting the HE-560s later this year. These problems, however, need to be addressed.
Thanks for your time.