1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.

    Dismiss Notice

Head-Direct / HIFIMAN Customer Service TEAM

Tags:
First
 
Back
34 35 36 37 38 39 40 41 42 43
45 46 47 48 49 50 51 52 53 54
Next
 
Last
  1. TeamHiFiMAN
    We previewed two HE models at this year's CES, HE-400i and HE-560. An official launch is coming closer to their delivery in April.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. kyoshiro
    Time to save money for the HE-560!
     
  3. Chik0240
    IMG_4286.jpg
     
    Dear Sir, my HE-500 have all O rings cracked after about 7 months of usage, here is the part where I currently using teflon tape to fill that gap to stop the annoying buckling of the metal arc holding the earcups. Can I ask for possibility to buy back these o rings for replacement? Since I am in Hong Kong I know it's nonsense of sending me these stuffs costing a few bucks for material with shipping cost far exceeding the O-rings itself, but can I have the O ring size so I can buy and replace myself?
     
    Thanks
    Sam
     
  4. TeamHiFiMAN
    When you say "O ring", are you referring to the earcup? 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. Chik0240
    I mean the small rubber ring that sits between the earcup plastic and the metal frame holding it to the headband. With that broken and lost there's a gap between the earcup and the frame, causing an annoying wobbling. Thus I temprarily use the white Teflon tapes to fill that at the meantime. Thanks
     
  6. stakatch
    Hi
    Could you help me?
    I want to cancel my Order before it shipped out. 
    Order Detail: Transaction ID(14011609894002861932)
     
  7. TeamHiFiMAN
    The order is canceled. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. TeamHiFiMAN
    Hi, I sent you a PM, with a picture. Please confirm if it is the thing you need. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. zxc
    Will you have HE-500 and HE-560 in market simultaneously, or will the HE-500 be discontinued?
     
  10. hifiman-us
    Eventually, the HE-500 will be phased out and the two models will likely overlap for a while so it will be with us for a while longer. 
     
    Peter
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  11. stakatch
    No refund. Still waiting
    •  

     
  12. TeamHiFiMAN
    I will check. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  13. Georgo94
    Dear Sir or Madam,
     
    I am writing to you to express my dissatisfaction with the build quality of your headphones (HE-500).
    After nearly 7 months of use the paint on the yokes/gimbals is, in some places, almost completely gone. Every month I was cleaning earcups and yokes with dry lens tissue cloth. I haven't thought that the cloth I use to clean my glasses will cause the paint, on the headphones, to peel off.
     
    IMG_2243.jpg
     
    IMG_2244.jpg
     
     
    I really love this headphones. Sound is just fantastic, but for 700$ i was expecting it to sound and look great for more than two years, not half of the year.
    To resolve my problem I would appreciate to receive a spare yokes if possible, or a replacement.
    I look forward to your reply and a resolution to my problem.
     
    Sincerely,
    George 
     
    PS. Sorry for my English.
     
  14. TeamHiFiMAN
    Hi, sorry for the experience. If it is the yokes' problem, please contact our customer service for replacement. E-mail: customerservice@hifiman.com. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. KT66
    We often moan about poor service here, so it's correct to praise when appropiate.
     
    I have received wonderful help and service from Fang, Summer and especially Zhang at Head-Direct - a big thank you 
    and I can't wait to get my 901
     
First
 
Back
34 35 36 37 38 39 40 41 42 43
45 46 47 48 49 50 51 52 53 54
Next
 
Last

Share This Page