Head-Direct / HIFIMAN Customer Service TEAM

[TeamHiFiMAN]

  The yoke on my 500's has snapped off. Is there any way to purchase a new headband with both yokes?

Hi, we can sell you the headband with both yokes. But we do not recommend customers to change the headband by themselves. Certain skills are required. Please contact our customer service at customerservice@head-direct.com. 

 

[yz616]

Hi HiFiMan,
 
I recently bought a HE-400.
It is amazing compared to all headphones I have owned, but I am having trouble with the sibilance from this headphone. 
 
The problem shows up with female voice pronouncing sounds like "si" "tz", which makes my ear really uncomfortable.
Is this normal?  I am using an Aune T1 DAC/AMP to drive the HE-400, and I am using the velour pads.
 
I bought mine from Amazon through an authorized dealer (HIDEF Lifestyle), and I am thinking about returning them, as I can't really listen to most of female songs for longer than 20 minutes.
 
I've heard about bad revisions having sibilance issues.
Could you please let me know if mine is possibly defective, or this is the expected sound? or is my amp not powerful enough for these?
 
I also have a WA7 Fireflies coming as a Thanksgiving gift, but I need to decide before my WA7 arrives---I need to decide before the return period runs out.
 
Thank you,
 
-Yi
 
 
Edit1:
Received advice through private messages from forum members.
Looks like the sibilant female vocal is the norm or plagues many HE-400s.
I was also told that HE-500 does not have the problem, so I've decided to return the HE-400s and pick up a pair of HE-500 over thanksgiving.  Does Hifiman run any BlackFriday deals for HE-500?
 
Edit2:
Been using my HE-500s for while.
Very satisfied with the sound so far!  Thank you HifiMan. 

 

[TeamHiFiMAN]

Received advice through private messages from forum members.
Looks like the sibilant female vocal is the norm or plagues many HE-400s.
I was also told that HE-500 does not have the problem, so I've decided to return the HE-400s and pick up a pair of HE-500 over thanksgiving.  Does Hifiman run any BlackFriday deals for HE-500?

Hi, sorry for the late response. For Black Friday, we only have promos for HE-300 and HE-400. 

 

[ozkan]

I've sent you a pm. 

 

[TeamHiFiMAN]

  I've sent you a pm. 

 Replied! 

 

[ozkan]

Pm'ed again. 

 

[Transformatron]

-Deleted-

 

[Transformatron]

-Deleted-

 

[TeamHiFiMAN]

  My HE-300s have a short in the left cable that I would like to get repaired or replaced. I received my HE-300s from a friend, can I provide the original invoice even if I didn't originally purchase them? Thanks.

Sorry for the late reply. 
 
Please provide the original invoice to customerservice@head-direct.com. 

 

[tworule]

Hi Teamhifiman . I have sent a pm
Thanks

 

[TeamHiFiMAN]

  Hi Teamhifiman . I have sent a pm
Thanks

Replied. 

 

[ozkan]

Pm sent.

 

[ozkan]

Can you please reply to my messages via Pms?  Shipping information is still the same on DHL website since december 5th.
 

Thursday, December 05, 2013	Location	Time
1	Shipment information received	HONG KONG - HONG KONG	20:48

 

[Transformatron]

Does (http://www.head-direct.com/Products/?act=detail&id=163) work ok with the HiFiMan HE-300 and a standard headphone jack such as an amp or mobile player?

 

[Transformatron]

Does (http://www.head-direct.com/Products/?act=detail&id=163) work ok with the HiFiMan HE-300 and a standard headphone jack such as an amp or mobile player?

Hello?