I don't know what other people are expecting, but handmade products don't always get the consistency of machine-made products. Some handmade products may be extremely reliable and sturdy, but there are plenty of examples of premium and prestigious and very expensive products that have problems. Check out the Leica X1 camera and the peeling skins, to name one bad feature. My Rolex watch (new, genuine) broke down 3 times in 8 years. My $8000 UBoat limited edition is in the shop after 5 months because the leather band disintegrated. I've had as many as 8 consecutive premium HP calculators bite the dust within a month or two of purchase. I don't think I've had any Sony handheld electronic items make it through the warranty period, and my Vaio failed twice in that time. I can't say the PS-500 looks like $600, but it sounds like $600, so I'm going to take really good care of it.