smith
500+ Head-Fier
- Joined
- Aug 5, 2004
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Received an email reply from Audio-technics Uk that the TWX9 should be available (in the Uk) at the end of the month.
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Hello, I have received my ATH Twx9 some days ago but I'm feeling very frustrated. Sound is amazing but everytime I use them the next time I take them out of the case the app does not recognize and I need to unpair and pair again the headphones, sometimes more than once to have them working. Has anyone had such issue with them as it makes it extremely annoying. Thanks
What a bummer! If it's any consolation, one-earbud use does operate in mono.I received my pair of ATH-TWX9 yesterday, after much anticipation from this thread, and unfortunately the left earbud does not work. I contacted AT and received a response very quickly stating that I had an initial failure and that I must contact Amazon.jp
Such a shame! I hope they can get me a replacement soon and that I won’t have to send these back and wait for them to receive them first.
The earbuds and the case all feel very high quality, as some have said the light on the case is intensely bright, I hope they add a dimmer to that in the app.
There was a firmware update available but it wouldn’t let me install it because both earbuds needed to be paired for the update.
I noticed that when I only heard sound in my right ear. As much as I tried, I just couldn't get any sort of sense of how these sound with just one earbud lol.What a bummer! If it's any consolation, one-earbud use does operate in mono.
I have been in the process of getting a Soundcore product replaced but Soundcore support seems to want me to return the product directly and reimburse me after paying for shipping in order to get a warranty replacement, even though the Amazon Canada return window isn't over yet. I had considered returning through Amazon but I recently did that with another headphone already.I noticed that when I only heard sound in my right ear. As much as I tried, I just couldn't get any sort of sense of how these sound with just one earbud lol.
Return is already sorted. Amazon.jp has very friendly CS, but the shipping procedure is a bit wonky. They requested that I ship via DHL at my own expense, and once they receive it they will refund me. The cost of the return shipping was $130!
They immediately processed a replacement for me, with normal speed shipping. The agent said that he was unable to upgrade the shipping speed to priority, as the replacement has to be shipped at the same speed as the original order.. However, it gave me the option of changing the shipping speed on my end, and I was able to upgrade it to Priority. The agent confirmed that it worked and I wasn't charged.
Hoping the replacements arrive soon and without issues.
My luck with earbuds is horrible, my first pair of soundcore liberty pro 3's would disconnected rapidly when using the app. Soundcore wanted me to send the faulty pair back before they would send the replacement, but I pleaded with them to send the replacement first and they ultimately made an exception. I still paid to ship the faulty pair back to them and was not reimbursed (it was only $5 so I wasn't sweating it). Being that you're in Canada, return shipping is likely going to be more expensive, if you have to ship back to the states? I would just go through Amazon, I wouldn't worry about the fact that you've already returned headphones with them, they have the most excellent customer service in my experience- I always go through the chat and speak to an actual representative, it never fails.I have been in the process of getting a Soundcore product replaced but Soundcore support seems to want me to return the product directly and reimburse me after paying for shipping in order to get a warranty replacement, even though the Amazon Canada return window isn't over yet. I had considered returning through Amazon but I recently did that with another headphone already.