[DynamicEars]

With user replaceable batteries and a more refined fan / stand.

This is what we need.

 

[mfgillia]

The 110 volt version of FiiO's PL50 linear power supply doesn't appear to be available anymore for the last few months. @FiiO Has this model been discontinued or will it be available for purchase again?

@FiiO Any updates? Will the US version of the PL50 power supply become available again?

 

[EdgeDC]

@FiiO Any updates? Will the US version of the PL50 power supply become available again?

You really ought to watch the PL50 thread.

 

[FiiO]

@FiiO Any updates? Will the US version of the PL50 power supply become available again?

Dear friend,

The 110V version PL50 is now available in our Aliexpress store again:
https://www.aliexpress.com/item/1005004647505397.html?spm=a2g0o.store_pc_allProduct.8148356.1.622655aajjqVHA&pdp_npi=3@dis!USD!US $149.99!US $124.63!!!!!@211b88f016965558489185539e0dc6!12000029968552043!sh!BR!2599269028
If you would like to get one, click the link now~

Best regards

 

[mfgillia]

You really ought to watch the PL50 thread.

Thanks for the link! Lots of interesting information there.

 

[burkerg]

Dear friend,

Which usb port are you using? And did you tried the factory restore?
Please follow the steps in this FAQ to check again first:

https://www.fiio.com/newsinfo/566986.html

Best regards

I’m using the USB-C port with the blue outline, though I’ve tried both. And I‘ve been following the USB DAC instructions from the video the whole time.

I’ve just completed a reset with no change. I’ve tried on multiple PC’s, and neither the FiiO driver nor the update utility sees the M17. It’s mounted for file transfer, but it’s not seen as an audio device and isn’t recognized by any FiiO app.

I’ve also tried on Macs, iPhones, and iPads. Nothing sees the M17. I’ve been going back and forth with support@fiio.com for 10 days now, but they keep telling me to do the same things over and over. The final email I received last night blew me off and told me to wait for an official firmware update. Pretty infuriating to be honest. I’ve installed multiple firmware updates over the course of ownership and never been able to use DAC mode, while other users are doing so without issue.

I also ordered a Q7 to check that a similar device will connect to my computers, and it works without issue. The problem is the M17.

 

[TheOneInYellow]

I’m using the USB-C port with the blue outline, though I’ve tried both. And I‘ve been following the USB DAC instructions from the video the whole time.

I’ve just completed a reset with no change. I’ve tried on multiple PC’s, and neither the FiiO driver nor the update utility sees the M17. It’s mounted for file transfer, but it’s not seen as an audio device and isn’t recognized by any FiiO app.

I’ve also tried on Macs, iPhones, and iPads. Nothing sees the M17. I’ve been going back and forth with support@fiio.com for 10 days now, but they keep telling me to do the same things over and over. The final email I received last night blew me off and told me to wait for an official firmware update. Pretty infuriating to be honest. I’ve installed multiple firmware updates over the course of ownership and never been able to use DAC mode, while other users are doing so without issue.

I also ordered a Q7 to check that a similar device will connect to my computers, and it works without issue. The problem is the M17.

I can't say for certain, but a hypothesis of mine could be that the issue you are experiencing maybe related to pins of the blue USB-C port, which may no longer be functioning correctly. In other words, data file transfer is fine, but audio protocol communications are borked as (some) of the pins aren't working.

Just for the sake of checking, have you inspected the port to see that there is no lint inside?

Of course, I'm just hoping it is that easy of a fix, but I acknowledge that you may have done a heroic job of troubleshooting anyway and that the issue is more likely a malfunctioning USB-C controller on the mainboard of your FiiO M17...

 

[burkerg]

I can't say for certain, but a hypothesis of mine could be that the issue you are experiencing maybe related to pins of the blue USB-C port, which may no longer be functioning correctly. In other words, data file transfer is fine, but audio protocol communications are borked as (some) of the pins aren't working.

Just for the sake of checking, have you inspected the port to see that there is no lint inside?

Of course, I'm just hoping it is that easy of a fix, but I acknowledge that you may have done a heroic job of troubleshooting anyway and that the issue is more likely a malfunctioning USB-C controller on the mainboard of your FiiO M17...

I didn't see any lint or anything, but I blasted the ports with compressed air and tried again. No luck. Appreciate the suggestion!

 

[skylinekursk]

Just noted m17 sounds much better after app. 1 hour playing and getting warm up

 

[TheOneInYellow]

I didn't see any lint or anything, but I blasted the ports with compressed air and tried again. No luck. Appreciate the suggestion!

No problem, really really hope a super easy missed step somewhere in troubleshooting can resolve your issue, however at this point this would be a warranty repair issue requiring RMA.

Strongly hope @FiiO are reading and can contact you in a DM to help you further, and I sincerely hope a resolution is found!

 

[burkerg]

No problem, really really hope a super easy missed step somewhere in troubleshooting can resolve your issue, however at this point this would be a warranty repair issue requiring RMA.

Strongly hope @FiiO are reading and can contact you in a DM to help you further, and I sincerely hope a resolution is found!

Nothing else from @FiiO

This has been the worst customer support experience I can remember. I’ll be returning the Q7 I ordered to troubleshoot and will not consider FiiO for future purchases.

 

[FiiO]

I’m using the USB-C port with the blue outline, though I’ve tried both. And I‘ve been following the USB DAC instructions from the video the whole time.

I’ve just completed a reset with no change. I’ve tried on multiple PC’s, and neither the FiiO driver nor the update utility sees the M17. It’s mounted for file transfer, but it’s not seen as an audio device and isn’t recognized by any FiiO app.

I’ve also tried on Macs, iPhones, and iPads. Nothing sees the M17. I’ve been going back and forth with support@fiio.com for 10 days now, but they keep telling me to do the same things over and over. The final email I received last night blew me off and told me to wait for an official firmware update. Pretty infuriating to be honest. I’ve installed multiple firmware updates over the course of ownership and never been able to use DAC mode, while other users are doing so without issue.

I also ordered a Q7 to check that a similar device will connect to my computers, and it works without issue. The problem is the M17.

Dear friend,

We did not meet similar feedback so we asked the engineer again for you. We got the feedback from the engineer now. Do you have a USB 2.0 cable? If yes, please try the USB 2.0 cable for check.
If the issue remains, can your seller help? If not, please send the receipt to us. Thanks in advance!

Best regards

 

[matze76287]

I listen almost exclusively in Roon mode. However, I find it a little annoying that when navigating within a track, it often just jumps to the next one. And with "Next track", one track is usually skipped. Is that just me? Or is it a known problem?

 

[FiiO]

I listen almost exclusively in Roon mode. However, I find it a little annoying that when navigating within a track, it often just jumps to the next one. And with "Next track", one track is usually skipped. Is that just me? Or is it a known problem?

Dear friend,

Would you mind showing the problem via video and send it to support@fiio.com to us for check first? Thanks in advance!

Best regards

 

[duffer5]

I am having the same issue with Roon, I have seen as many as 4 tracks be skipped until a song starts to play but typically one track is skipped before a song actually starts. Randomly happens.