I'm deeply aware of the current concerns surrounding the RAVEN's integrity, and I'm stepping in to directly address and remedy this situation. If you're experiencing any issues, it's paramount that you contact your dealer, ensuring that both myself (
Jack@EmpireEars.com) and Leasah from customer support (
Support@Empireears.com) are looped in. This way, we can expedite a resolution for you.
I'd like to shed light on some technical aspects for those who received the initial batch last week. Specifically, I want to guide you on the correct way to handle cable swapping for our IEMs. The 2-pin sockets we use are injection molded, designed to endure a pull pressure between 8-10lbs, accounting for some manufacturing variances. This design is intended for professional artists who require a snug cable fit. Fresh out of the box, the sockets measure approximately .75-.77. However, with the insertion of the standard .78 pins, they adapt to the designated specification. This can make the cable removal somewhat demanding, especially for brand new IEMs.
Given this close fit, paired with a 3D printed resin shell, exerting excessive force can potentially compromise the shell's integrity. We've curated a concise video to showcase the proper technique for cable removal, specifically tailored for the RAVEN. While this approach is RAVEN-centric, it's universally applicable across all our IEM models. The crux lies in avoiding angular force; ensure your hands are steady and gently wiggle the cable to detach it.
It's equally crucial to highlight the polymer acoustic layer located beneath the metal faceplate, adjacent to the 2-pin socket. This core, kept in place by adhesive and the resin shell, is delicate. When attaching cables, exercise caution and apply just the right amount of pressure to prevent any internal displacement.
Addressing another aspect that has come to the forefront: the shell thickness of our products, whether UIEM or CIEM, has maintained consistent wall tolerances over the past 9 years. This design decision, rooted deeply in our commitment to unparalleled acoustics, has been a constant since our inception. Our choice of material is the medical-grade DREVE resin, which we import from Germany. Its quality and durability, when treated with care, have been proven time and again, with countless musicians on global tours vouching for its reliability. However, it's essential to understand that while resilient, they are not invincible. They aren't designed to withstand extreme forces or accidental drops; undue stress can lead to breakages. We've delved into experimenting with thicker tolerances during various R&D phases over the years. But our unwavering commitment to sound fidelity has always guided us to a balanced midpoint, a design that marries sound precision with structure, albeit necessitating more meticulous handling.
I hope this clarifies our stance and the decisions behind our product design. We always prioritize offering you an unmatched audio experience without compromising on product integrity.
I genuinely regret the delay in communicating this tutorial and information to you all. To further alleviate concerns, we're adapting our manufacturing approach. Starting this week, we'll manually widen each socket in subsequent batches, making cable removal more straightforward. However, I'd still urge adherence to the demonstrated technique for optimal results.
Your feedback and satisfaction are paramount to us. For any further queries or concerns, please reach out directly. We're here for you, committed to ensuring a seamless experience with our products.