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Not to let Grado off the hook, but try to consider the number of headphones that Grado has made and is making. Then consider the number of LCD-2s that have been sold since they came on the market < two(?) years ago, their only model, BTW.
I've had my 325is for a year with no problems. I sold my LCD-2s. They had no problems, either.
Food for thought or meaningless? You decide.
Well expressed opinions are always food for thought; never "meaningless". However, the issue here is the comparison of Grado versus Audeze customer service. Audeze owned up to problems with their product and made sure that, despite the inconvenience of a failed driver, and then a damaged replacement, I didn't have to pay one thin dime for my troubles (even though the Audeze warranty, just like Grado, "requires" the customer to pay shipping to them). With Grado, perhaps the problem with the unit wasn't as widespread for the PS1000 model as the Audeze driver failure problem was for the LCD2. Under those circumstances, Grado enforced their warranty requirement for me to pay shipping to them. Absolutely no problem with that. It's what their warranty says.
My problem with Grado was that they acknowledged the problem was a warranty issue and then failed to perform the repair or did it so poorly that it was DOA on return. At that point, in my opinion, Grado should have paid for the shipping back to them or, at the very least, after receiving it from me for the second time and determining that the unit still needed the same warranty repairs as it did when they first had it, they should have reimbursed me for the second shipping charges. I also didn't care for their failure to notify me of the first shipment back to me as the unit was left at my front door and could have been stolen. I also didn't like that, upon completing the second warranty repair, instead of sending my property back to me, they sent it to the cable mod man who supplied them with the balanced cable mod for them to install under their warranty. They didn't ask me and they had no right to send my property to a third party. In these cases, if my PS1000 had been stolen from my front door or if I was having problems with the cable mod man (both hypotheticals but not unrealistic), I might have never seen these $1,700 headphones again.
Would Grado have offered to replace them under such circumstances? Well, they wouldn't reimburse me $31.83 for the second shipment for their failure to properly perform warranty services. So, I think their actions put $1,700 of my property at risk of loss or theft and did so without my permission. Should they get a pass on this deplorable level of customer service because they're a bigger company than Audeze? No sir. Not with my money. I have to work too hard for my money to have such expensive property handled with such a cavalier disregard for me. If they are too big to give me better treatment than that, they are too big for me to put any more of my hard-earned dollars into their products. I respect and honor howsoever other people choose to manage their affairs and risks in life. But, speaking solely for myself, I do not choose to do business with companies that treat me like Grado did.