Look, I don't love the way Bottlehead runs the order process, but I understand why they do it.
1. They don't pack and ship individual kits as order comes in (e.g., one Crack, then one S.E.X., then one Stereomour, then another Crack, then an Eros, then a Quickie, etc.). Instead, they pack kits in batches. One week they might pack 50 Crack kits, then the next week they pack 50 S.E.X. kits, then the week after that they pack 100 Quickie kits (I'm just using sample numbers, and they might pack more than 1 kit in a given week). This is obviously more efficient for them, since they can basically run an assembly line.
2. They take orders, then when they have a sufficient volume of orders, they place an order for parts. Then they wait for the parts to arrive. Some parts arrive sooner than others, and they can't ship the kits until they have ALL the parts. This basically keeps their working capital at close to zero, which helps keep down the price of the kits. But as a customer, it is annoying.
3. In terms of the amp builder who screwed his customers, if you're referring to who I think you you're referring to, then: (a) I think that was an unusual situation -- I believe there were external factors that played a role in that situation that are unlikely to affect anyone within Bottlehead, and (b) he was an amp BUILDER -- Bottlehead just sells kits. If you have problems like those that I suspect the amp builder had, then I can easily see how you could get behind on actually doing the work of building kits. But Bottlehead is a team, they can cover for eachother as needed (at least to a certain degree), and they aren't building amps, they are "just" selling kits. Yes, there is manual work involved (especially the brushing of the chassis plates), but it isn't on the same level as building an amp.
Again, I find the Bottlehead approach slightly irritating, but maybe we are all just spoiled by Amazon and next-day delivery and we should remember that Bottlehead's model wasn't all that unusual a couple of years ago...
Best regards,
Adam