miketlse
Headphoneus Supremus
- Joined
- May 8, 2016
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One of my Mojos has gone bad, can't get reply from Chord Customer service.
All three of my Mojos ran cool and played flawlessly. I replaced thousands of pounds worth of DACs with Mojos. Recently one of them would not stay on whilst charging and not playing. After a day I would find it with the white flashing light and completely flat, so the charger was timing out. I have tried 3 different chargers (Anker high power 10W per channel and even my iPad Pro 14W charger). If I get it back on by unplugging it and waiting then replugging the USB charging cable in it will start to charge up. I can get it fully charged but it will self discharge overnight whilst switched off. When playing it gets much hotter than the others. I have changed the cables, lengths of cables but everything works with two, nothing with the rogue. I contacted customer support some two or three weeks ago but had no response. Is there an easier way to get this RMAed.
It doesn't sound normal. However the mojo battery charging circuitry can go into a protective mode, if the battery has been deeply discharged (see post #3).
The advice is normally to switch the mojo off, and let the battery very slow charge, until it reaches the minimum normal charge level.
However it sounds like you are already doing that, so it is concerning that your mojo runs hot, and discharges rapidly.
The Chord RMA process is for you to contact your dealer, who will start the RMA chain dealer>national distributor>Chord.
That possibly explains why Chord Customer Support have not responded.
Maybe @Mojo ideas could send you a PM, and put your mind at rest.