Four years ago, the initial Hugos had small apertures for the RCA outputs, so some owners experienced difficulty fitting RCA cables. In response to this, Chord updated the case design to feature larger apertures, to allow all RCA cables to fit. I assume that 4 years ago, an owner removed the original RCA sockets, and replaced them with external RCA sockets connected by a cable to the circuit board. This is an assumption, because we cannot see the photos. If the Hugo still worked, and has worked ok for the past 3+ years, before the owner sold it to @bloodhound212 - then maybe the damage to components is cosmetic only. On the other hand, if the mod damaged the circuit board and components, then the Hugo could have sat around non-functioning for 3+ years, before being sold to @bloodhound212 . If the Hugo is non-functioning, then @bloodhound212 has two main options: return the Hugo to the seller, and ask for his money back contact chord support and ask for their advice. Chord support have a reputation for going the extra mile to try and solve issues, so maybe they could suggest something.