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Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

Discussion in 'Portable Source Gear' started by Matt Bartlett, Jan 5, 2017.
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  1. tonehk
    @Matt Bartlett
    I have a problem similar to what is described in another post per above. please can you advise what to do where i have upgraded to 41, but not to 2.0. when i turn on the device only the M light is lit, P light doesnt light up. seems like its bricked.
    I sent an email to support, but no reply. thanks
     
    tekkster likes this.
  2. Matt Bartlett
    Is your charger ok? The firmware update process does not affect Mojo at all and you shouldn't be seeing the M status light flashing on and off. That normally means you are not
    getting enough power from your charger to charge both Mojo and Poly at the same time. This would stop the update.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
    MikeRight likes this.
  3. Matt Bartlett
    It depends on the speed of your internet connection but I would guess that if nothing has happened after 2 hours you should switch Poly completely off so P status light goes out and then try again. Make sure you plug the charger back in before turning Mojo/Poly back on.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
    popof94 likes this.
  4. Matt Bartlett
    Sorry no one has replied to you. As you can imagine we are particularly busy today.
    As long as you didn't have an SD card inserted and didn't switch off Poly when it was on a solid yellow light then it shouldn't have bricked.
    Can you try plugging the charger in. Wait 10s and then unplug the charger and plug back in again. If you get the white light then all should be ok.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  5. fordski
    Thanks Matt, one other thing re connectivity: with the old firmware I often had difficulties with getting Airplay connectivity in iPhone hotspot mode, with 2.0 it works flawlessly. Great update! I feel like my Poly has been reborn...
     
    innocentblood likes this.
  6. popof94
    @Matt Bartlett: Thank you. That’s what I made 3 or 4 times and still nothing. I have fiber and very high debit so it is not an internet issue. I will try again. Anyway if it is impossible after trying 5 or 6 times for more than 3 hours each, any other solution? Thanks a lot, cheers jm
     
    Last edited: Apr 9, 2019
  7. tekkster
    Well.... too late now.

    My poly is now bricked.

    After just getting it back from George Meyer for a repair yesterday, and having struggled with the update, trying different tricks while following this forum thread, I’m at a loss on what can be done now.

    Emailed yesterday evening PDT, got a response from Chord to wait a few hours and try again.

    Tried this morning, expecting it to still not power up and yes, still bricked.
     
  8. tonehk
    I just tried and still dont get the P light. actually i think when the yellow light came on before during the update i may have switched off the Poly. (this was not clear in the youtube instruction as it said solid light).
    so it seems bricked.
     
  9. Azirius
    Does it by gosh? I have one, but only know how to use it, not it’s specifications.
    Do Quobuz and Tidal support Chromecast? I don’t use either, just intrigued. I’m in the Spotify user category. It’s ‘free’ with my phone contract.
    I do have to agree that Chromecast is better than Airplay and is every where.
     
  10. aayler
    Hi @Matt, I recently forwarded an email regarding a similar situation. Everything was going smoothly until it reached the solid yellow light. I left the device and when I returned, the solid light was off (which per instructions indicated the update was completed), and I proceeded to detach power cord, then powered off.

    Then I inserted a SD card and powered on, and haven't seen the P status light and am not able to connect via GoFigure.

    Any thoughts/suggestions would really be appreciated, thank you!
     
  11. mp101
    yes, charger(s) are ok, even from a battery, only happens with the poly connected, if I charge the mojo on its own, solid white light.

    I will separate them and fully charge (again), I charged them for a whole day prior.
    once charged I'll try again.

    Thanks
     
  12. agrosash
    To add a bit of positivity after all the updates struggles, the new FW works really well with Roon. No more random pauses while playing and it seems like I'm also not getting audio dropouts anymore in my home mesh network. So while the update process was really convoluted, once installed the software is a huge step forward. Kudos!
     
    ag18, innocentblood and fordski like this.
  13. darkflame808
    When I boot up I just have a white solid light. No dancing colors. Left on all night still .26. I’ll email support. Hoping my poly not refusing/unable to update.
     
  14. darkflame808
    Sorry I have to ask. Does it matter how we turn off poly? On my poly I have a white light and purple light when it’s on. When I turn off mojo only mojo turns off. Poly stays on. Only way I can “turn it off’ is to unplug ac charger.
     
  15. Matt Bartlett
    Yes Poly needs to be completely off so no charger connected and Mojo switched off.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
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