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I feel your pain. I'm on my 3rd attempt to update right now.
I get to the point to where 'the voice' inside my Poly tells me that the software update is pending and I should reboot the poly. Afterwhich it will take 10 minutes to update Poly. I reboot and then 'the voice' tells me once again, to reboot to start the update. 4 times now. Also glad I saved the pin!
With reboot, are you seeing any color cycling to confirm update in progress?
Yes, the colors keep cycling upon each reboot. Going to fully charge the Poly and try again.
So, I finally got GoFIgure to update to v2.0, Poly to 1.0.41 and then trued to update to 2.0 through the app, but every time I say yes to update the firmware the app shuts off and nothing happens. It is as if the app crashes. Any suggestions?
My Poly LED is cycling colours but I cannot confirm there is any progress.
Just out of curiosity, has anyone else experienced the GoFigure app crashing/quitting upon hitting the 2.0 update button? I "think" the 2.0 started, because I see the P-status scrolling through three colors, but curious if the GoFigure app quitting happened to anyone else.
I had that on my iOS device, switched to Android and at least that didn't crash but it did tell me (incorrectly) that Poly wasn't connected to the internet. However a power cycle of Poly/Mojo seemed to have initiated the update.
I get no color cycle
GoFigure didn't crash when I tried but said something like "Unable to update. Check your internet connection ". Happened several times but suddenly I noticed Poly had started to update despite of this. Don't know what caused the message.
Wait for the color cycle to finish until it is a solid color ( yellow in my case ). Disconnect charger cable. Power down mojo and wait until P Light goes completely off. Put in SD card back. Then turn the whole thing on again. Worked in my case.
Step 7: Read the above 6 steps
Still going on my fifth or sixth attempt, and it seems that I have no choice but to carry on, because the Poly starts the colour cycling automatically every time I turn it back on. Would the config button allow me to stop the updating process?
Yes, keeps updating and updating.
Yes that happened to me as well. I believe it's a normal part of the upgrade process. GoFigure loses it's connection with Poly once the upgrade starts.
EDIT: Of course that doesn't mean you're done, some people have been having issues with the update completing due to busy servers, myself included. I'm hoping once the load dies down the update will complete. I'm on my 3rd attempt.