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Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

Discussion in 'Portable Source Gear' started by Matt Bartlett, Jan 5, 2017.
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  1. PrittiPoly
    I see you have amended your avatar to hide the warrantee-damaging evidence!
  2. PrittiPoly
    We are certainly into injury time with firmware updates.
  3. TangoMan
    Well, on the plus side, my problem has been resolved; I took the unit in on Monday to Nintronics and they confirmed the firmware was corrupt. They ordered a replacement unit for me and I collected it today so I am back up and running. Third time lucky :)
  4. PrittiPoly
    Impressive replacement service . What would be the position once out of warrantee?
  5. PrittiPoly
    The Metaphor Police are overworked and underfunded and can't respond.
    Last edited: Mar 20, 2019
  6. TangoMan
    Yup, not sure seeing as this was a software issue that cannot be resolved by a reinstall it could get rather interesting. Be interested in what Chord's thoughts are on this.
  7. didge70

    Indeed, the battery drain of the Poly makes it almost unusable to me.
  8. Sim MacLean
    Volume accidentally turned to 11!! Mojo is going to blow my eardrums or damage my hearing!!

    I know this issue has been addressed in the past but I cannot remember if there was any acknowledgment or response from Chord and team.

    Will there ever be a way to prevent the volume on the Mojo/Poly from accidentally going to the max “11” without being aware? Perhaps by being able to set a personal limit for Mojo volume?

    The common scenario is this: The Poly/Mojo is in your pocket and the volume UP button accidentally gets pressed / held-down. If this happens after you pause your music for some reason, when you resume and turn the music back on, the Mojo is unknowingly at the max and is deafening to the ears! Literally deafening!! This just happened to me and I am geniuinly concerned I might have permanently damaged my ears. It was insanely loud and I fumbled around for a bit with device in my pocket trying to unplug the cable, finally resorting to ripping the headphones out my ears by the cables.

    This has happened to me two times now and I know it has happened to other users. It is extremely dangerous for our ears! It can also seriously damage your headphones, but of course our hearing is the main concern and should be a concern of Chord’s.

    I really feel Chord should take this issue seriously to protect its customers and avoid unnecessary lawsuits. It is truly dangerious for consumer products to allow this without any control from the user. From a moral persepective, Chord should protect their customer’s ears and address this problem.

    According to EU legislation, personal listening devices should not go above 85 dB.


    The safe exposure levels defined above shall be the default settings on products.
    Higher exposure levels can be permitted, provided that they have been intentionally
    selected by the user and the product incorporates a reliable means to inform the
    user of the risks.”

    I’m not suggesting Chord limit volume to 85dB but not allowing users to set their own limits is irresponsible and unlawful. The scenario I described is all too easy to reproduce and have happen to you (repeatedly). It has now happened to me twice.

    Would love to hear what Chord thinks on the matter and if there is any plan or possibility to resolve this via a firmware update or otherwise.

    Thank you
    Last edited: Mar 21, 2019
  9. miketlse
    Once bitten, twice shy, surely.
    All you have to do is take your headphones out of your ears, before you check the mojo volume, and restart the music.
    dricas_007 and smaragd like this.
  10. MaxD
    First time I have heard that tight trousers heart your ears.... Sorry Sorry just couldn't help it.... Loosening your trousers is good for you in more ways than one then... Sorry, you have me grinning now I must stop....
    Peter Hyatt likes this.
  11. Peter Hyatt
    Man went to the doctor and said, “Doc, it hurts when I do this...”
    miketlse likes this.
  12. miketlse
    You remembered the Tommy Cooper joke :wink:
  13. PrittiPoly
    I have removed my reply because in hindsight I realise that it could cause offense. Apologies if it has.
    Last edited: Mar 20, 2019
  14. ZappaMan
    You need to learn to be very cautious - takes a few mistakes - now I mostly remember to start with volume off and then increment up.
    It’s so serious, it’s worth having a personal procedure!
    You’ll feel good about yourself afterwards, it empowers to feel like you can run a marathon, anything’s possible when we implement personal procedures !
  15. 1oasisfan
    Legitimate issue, well articulated.
    Sim MacLean likes this.
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