Peter Hyatt
Headphoneus Supremus
- Joined
- Dec 23, 2015
- Posts
- 1,989
- Likes
- 1,921
I trust Chord. I love the idea of Poly.
My wife's unit is suspect, at best. The P light does not go out unless we re-connect (sometimes a few times) to the power source. I don't know if the update/app will fix this. To use it on the go, we'd have to bring power connection with us. Even after this, it can take quite a bit of time for Poly to connect.
I don't know how it is in the UK, but for me, I have made two efforts to return it to the dealer. The first, he directed me to mail it to distributor in Colorado, instead. I followed his instructions rather than press him.
The second, this week, he did not respond to the email. I don't think he is a large reseller of Chord. He secured me a free case since I placed the order long ago, but blamed Chord for having to charge me.
If the issue and some others, including connecting to Personal Hotspot when out and about, are outside the realm of update/app, we'd like to still try with Poly but to facilitate a return or exchange, I am going to have to contact Chord directly.
Chord will take care of any/all issues we face.
The hours (and then another week with the shipping) I spent trying to figure out what was wrong could have been saved with a 5 minute phone call, of which I requested. It is interesting to note the dealer's thought on this, from his webpage:
"A note about e-mail: E-mail is a great tool for passing quick messages. However, it is not the most ideal vehicle for making component or system recommendations. This process requires a continuous stream of conversation, a back and forth exchange of questions and answers. Our personal approach to dealing with our clients requires contact in person or by phone. We welcome your email, but please give us a call if you would like our help in product selection or pricing."
My wife's unit is suspect, at best. The P light does not go out unless we re-connect (sometimes a few times) to the power source. I don't know if the update/app will fix this. To use it on the go, we'd have to bring power connection with us. Even after this, it can take quite a bit of time for Poly to connect.
I don't know how it is in the UK, but for me, I have made two efforts to return it to the dealer. The first, he directed me to mail it to distributor in Colorado, instead. I followed his instructions rather than press him.
The second, this week, he did not respond to the email. I don't think he is a large reseller of Chord. He secured me a free case since I placed the order long ago, but blamed Chord for having to charge me.
If the issue and some others, including connecting to Personal Hotspot when out and about, are outside the realm of update/app, we'd like to still try with Poly but to facilitate a return or exchange, I am going to have to contact Chord directly.
Chord will take care of any/all issues we face.
The hours (and then another week with the shipping) I spent trying to figure out what was wrong could have been saved with a 5 minute phone call, of which I requested. It is interesting to note the dealer's thought on this, from his webpage:
"A note about e-mail: E-mail is a great tool for passing quick messages. However, it is not the most ideal vehicle for making component or system recommendations. This process requires a continuous stream of conversation, a back and forth exchange of questions and answers. Our personal approach to dealing with our clients requires contact in person or by phone. We welcome your email, but please give us a call if you would like our help in product selection or pricing."
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