demo-to
100+ Head-Fier
Well, this is the first time I notice someone is not satisfied with the customer support of Penon. I ask them friendly and get friendly replies. MMCX connection can be a tricky thing. If you follow some threads this is a periodical topic.They didn't want to compensate me for the shipping costs. They wanted extra money for the tax. Besides, it takes too long.
The mistake is clear. What do they want with the defective left headphone?
I now wait for the left replacement headphones and then the company Penon Audio is done for me. They just want to stall you and insinuate that you're too dumb to switch cables.
Well, as far as I experienced manufacturers would like to have claimed items to investigate counter measures for a possible failure and/or to investigate the root cause of the damage which is their right.
Last edited: