Hey guys...
So I've been eyeballing the DacMini for a while. I've never quite been able to pull the trigger because I'm just not sure the price is worth it in my particular situation (i.e. where I already have a modest DAC and amp that I like). I am still trying to make a decision, but in the meantime I wanted to tell you how impressed I am with the customer service.
several months ago I had an email exchange with Michael Goodman of Centrance and I was really impressed with his candor, as well as his background and experience. Well, last night I sent an email off to the company to ask a follow up question about the recent price changes, and this guy sent me a response at like midnight lol. I tend to email companies when Im in the research phase, and Im pretty happy when I just get a response the next business day. This is the first time that I sent a message off late at night and got a response a few minutes later. And on top of that, it was the main guy himself taking the time to do that.
Additionally, there was no hard sell at all. He seemed genuinely eager to help me with my questions, while also remaining confident in his product and its ability to meet my needs. I don't expect him to be up answering emails at midnight all the time, of course, but I have to say that this did leave a very positive impression on me. With all the crap customer service out there, it's nice to see someone who gets it done on the other end of the quality spectrum.
Needless to say, I'm pretty sure I'll be a customer in the near future.
(Of course, there is also the chance that Michael Goodman is a vampire, which would make this experience less impressive in terms of the customer service, but score a lot of points in terms of awesomeness.)
