We didn't disappeared, Cayin stand by our products and our Software Engineer is working on the firmware with all the resources we can deployed. I hope this direct statement will offer some assurance to you and other N5ii users who are desperately waiting for an improved firmware.
I have explained my absent
previously, and Silvia (CayinSupport) joined me to CanJam Singapore last week. She has announced our business trip to avoid misunderstanding.
https://www.head-fi.org/threads/cay...al-audio-player.862763/page-122#post-14118478
For the record, CanJam Singapore took place at 24-25 March, we start the preparation for this show immediately after I come back from CanJam New York, and we were fully occupied in the last 3-4 days immediately before we started our journey. We arrived at Singapore on 22nd and Silvia came back on 26th, take a 2 days break to compensate the working weekend and resume duty on 29th. I stayed back in Singapore till 29th, and resume duty today. I hope this will explain our "so-called" absent from forum.
On the other hand, your description of our involvement is inaccurate and invalid. You said we "has been more active on the thread and replied almost every question at the beginning(the first weeks of the product release)", are you implying that our involvement is falling apart from second week onward? To prove you wrong, I have counted the posts and Silvia has responded to this thread 33 times from 1 March to the time you post this allegation. If this is silent or "rarely answered customer questions", there is hardly any brand will meet your requirements in terms of customer service on public forum.
We have tried to be as transparent as possible and responded to the online community the best we could on the firmware development progress:
https://www.head-fi.org/threads/cay...al-audio-player.862763/page-117#post-14092096
https://www.head-fi.org/threads/cay...al-audio-player.862763/page-122#post-14114871
Unfortunately the beta firmware couldn't go through the internal audit process (happened when we were away to Singapore), so we need to further improve the firmware before we can release an update. We might not be the most informative manufacturer on the planet regarding our firmware update plan, but we certainly have walked the extra mile when compare to fellow manufacturers.
I have a date for my next beta firmware but given the pressure and expectation building up with selected members of the forum, I'd rather follow the
general industry practice on similar inquiry, so the official response is:
Cayin is working on a revised firmware to enhance the feature and reliability of N5ii, we shall announce the new firmware on our website and in this product discussion thread when we are ready.
Last but not least, I have
apologized once regarding the overwhelmed technical support coverage in this thread. Thanks to
@seanwee we have a Technical support thread now, we'll response/discuss the bug fixed and optimization of N5ii in the Techncial support thread.