A quick update to my friends and customers.
We'll have our national holiday from 1-7 October 2016, Cayin's production line, customer service and main office will resume service on 8 October 2016.
Cayin will attend the CanJam RMAF (7-9 October 2016), for those who will attend the RMAF, drop by and say Hi, I am delighted to meet friends and customers in person.
https://www.audiofest.net/attending/products/?keyword=I
I'll take a week off after the RMAF and visiting my friends in LA. Will back to office on 20 October 2016.
In other word, tomorrow will be the last minute packing up for the CanJam tour and I am behind schedule on that. That's why I have been very quite in the past few days at forum, I am seriously falling behind consider I won't be in office for around three weeks. Once I finish my CanJam preparation, I should be able to show up more often.
Regarding the Tidal streaming issue, I have keep an eye on the latest discussion. We are working on the problem as soon as we read the user comments in last 3-4 days. We have written email to Tidal trying to seek their clarification and support on certain scenario, and we are still waiting for their feedback. The optimization process Tidal will take a bit longer because Tidal is NOT available in China and our software team simply cannot test our product with Tidal without a special arrangement, maybe a pre-approved IP address or sending our engineers to HK (where Tidal is available) to try out firmware modifications. The next firmware update should be available round about the time I get back to office, but the chance to resolve the stuttering problem by that time, we'll try but consider the number of working days available before the next firmware release, I honestly cannot be optimistic.
Will respond to other issues later, most likely after I arrived at US. Please be rest assured all suggestions and questions in this thread will be read and considered, please pardon for the delay in this special situation.