[BGRoberts]

Can you tell me how you contacted them

I'd like to see if a replacement USB cap is available for my lost one.

Thanks!
~BG

Just so you guys know, I've contacted AudioQuest, asking if a repair is possible to my unit, and the answer is no. So, don't break your DragonFly because they will not even try to repair it. I'm sure mine has only a problem with the jack socket, but they did not ask, so it's obvious they don't provide any repairing services.

 

[longbowbbs]

I asked about a replacement cap months ago and they did not get back to me. Luckily I found where the cat had swatted it...

 

[Dsnuts]

Quote:

Just so you guys know, I've contacted AudioQuest, asking if a repair is possible to my unit, and the answer is no. So, don't break your DragonFly because they will not even try to repair it. I'm sure mine has only a problem with the jack socket, but they did not ask, so it's obvious they don't provide any repairing services.

 
Here is a little repair for you. It will cost $45.

Might not look as nice but it should sound very similar. I got one today myself. Very nice on the sound. Ebay is your repair my friend.

 

[BGRoberts]

Unfortunately, it was the person I purchased from's cat that swatted it away.

Maybe someone who reads this and has a broken Dragonfly would be willing to sell a cap.
 
Quote:

I asked about a replacement cap months ago and they did not get back to me. Luckily I found where the cat had swatted it...

 

[longbowbbs]

I heard a rumor about that recently....  

 

[MickeyVee]

In the December Stereophile, the DragonFly was awarded 1) Best Budget Component of the Year (p75) and 2) Computer Audio Component of the Year (p73).  They seem to really like it.
Quote: "The fact is, the $250 AudioQuest DragonFly sounds at least as good as my $900 [Wavelength Proton] reference converter."

 

[BGRoberts]

I've read no review in the audio mag/website realm that did not gush about how great it is, and what a "value" it is.
I really like mine.
~BG

 

[USAudio]

Quote:

 
Here is a little repair for you. It will cost $45.

Might not look as nice but it should sound very similar. I got one today myself. Very nice on the sound. Ebay is your repair my friend.

I've never heard this inexpensive DAC so I can't say it doesn't sound similar to the DragonFly ... but other than sharing the same ESS 9023 DAC chip, the implementation of this DAC vs the DragonFly appears to be much different ...
 
The DragonFly has:
- Asynchronous USB
- 5 regulated power supplies
- Separate discrete onboard clocks for the different sample rates
- Separate headphone amp with 64-step analog volume control
- Support for up to 24/96 (including 24/88 which the Tenor chip is this doesn't)
- Sample rate indicator
- Silver-plated contacts
 
But the prices are also vastly different, so I guess you get what you pay for.

 

[AUDIOBREEDER]

Quote:

I asked about a replacement cap months ago and they did not get back to me. Luckily I found where the cat had swatted it...

 
Quote:

Just so you guys know, I've contacted AudioQuest, asking if a repair is possible to my unit, and the answer is no. So, don't break your DragonFly because they will not even try to repair it. I'm sure mine has only a problem with the jack socket, but they did not ask, so it's obvious they don't provide any repairing services.

 
Wow, with customer service like this, I wont ever be being products from this company.
I know these are available at BB in the US and you can get an accidental plan for it in the US
 
@Sergiu - Sorry, to hear your plight. Hope you find a way of repairing it!
 
Luckily I bought the Audioengine amp. and it has taken considerable amount of abuse, to the point of my kid pulling it out from the usb & then flinging it into the air before a well deserved dive catch from me.

 

[USAudio]

Quote:

Wow, with customer service like this, I wont ever be being products from this company.
I know these are available at BB in the US and you can get an accidental plan for it in the US
 
@Sergiu - Sorry, to hear your plight. Hope you find a way of repairing it!
 
Luckily I bought the Audioengine amp. and it has taken considerable amount of abuse, to the point of my kid pulling it out from the usb & then flinging it into the air before a well deserved dive catch from me.

It would probably cost more to repair it than a new one, given the manual labor required. 
 
Sergiu, buy yourself one of these which would likely lessen the possibility of damage:
http://www.amazon.com/Mediabridge-Extension-Cable-A-Male-A-Female/dp/B002KNI796
AudioQuest has their own version called the DragonTail coming out soon as well.

 

[RUMAY408]

Quote:

The cap for the USB plug of my Dragonfly was lost.
Anyone know where I can get a replacement?
Thanks!
~BG

If you need a cap I would buy a  flash drive and use the cap off that.  I bought a media bridge and use it with the dragonfly so that basically serves as the cap for mine.

 

[LAmitchell]

All this love for the DRAGONFLY reminds me of
2 years ago when there was alot of excitement for
the Music Fidelity V-DAC.   
 
 

 

 
 
 
I was just getting into HEAD-FI at the time, so I can't
remember if it was the same amount of excitement or not.

 

[longbowbbs]

Makes you wonder how small they will get by 2014...

 

[sergiu]

Quote:

Can you tell me how you contacted them
I'd like to see if a replacement USB cap is available for my lost one.
Thanks!
~BG

 
 
I used one of the email addresses on their contact page: http://www.audioquest.com/contact/
 
Quote:

 
Here is a little repair for you. It will cost $45.

Might not look as nice but it should sound very similar. I got one today myself. Very nice on the sound. Ebay is your repair my friend.

 
I'll actually get it repaired somehow, I'm sure it's just the headphone socket because there's nothing else that can be broken, everything else is integrated on the board.
 
I was also thinking about trying the DacPort as it looks a bit more durable. Haven't decided yet though.

 

[Currawong]

By the way, if you have a Mac with a wired Apple keyboard, it fits neatly into the built-in USB sockets on them. That's a bit safer location to plug it in.