[Trance_Gott]

I don't understand why people send them back because of the farts? It's normal with electrostatic headphones.
What they think getting back? E Stat without farting lol?

 

[CaptainFantastic]

Things happen, unexpected or not. We are also taking care of this directly.

You can absolutely be assured that issues like this get taken care of. All people have to do is literally contact us at support, and 99.9% of the time, we will have some solution. I understand the frustration of not getting things as expected, but that's why customer support exists.

We don't 'brush' people off or say tough luck or anything. If it's within a legitimate reason (and many times not), there will always be a path taken to assist.

The top guy in our organization of nearly 1000 hardworking professionals was caught recently doing some very unethical stuff. On Wednesday this week he spoke to the staff in an effort to be "transparent" about the issues and literally said that, and I quote: "s**t happens". Nice soundbite, except it's lost on him that he is the s**t.

Yes, of course unexpected stuff happens. And I have had my own good experiences with Audeze customer support. No sarcasm. You are responsive and you take care of your customers.

But this is not the issue here. The guy waited weeks to receive the unit that was being serviced by your repair experts and it's clear and recorded on video that what he received was not done to the expected professional standard and even potentially highly dangerous (I don't have the technical knowledge to be sure of this, but Michael certainly seems shocked and scarred by the experience for some 6 minutes on that video). So I guess if I am making any point aside from the primal reactions of comedy and sadness combined upon watching the clip, it's that lessons can be drawn on your end on how to prevent it from happening to someone else's to be repaired unit. Not that "things happen".

 

[ThanatosVI]

I don't understand why people send them back because of the farts? It's normal with electrostatic headphones.
What they think getting back? E Stat without farting lol?

Some have significantly stronger farting issues than others. There certainly are some defect Samples that fart/crackle way more than usual.

 

[Mad Lust Envy]

The top guy in our organization of nearly 1000 hardworking professionals was caught recently doing some very unethical stuff. On Wednesday this week he spoke to the staff in an effort to be "transparent" about the issues and literally said that, and I quote: "s**t happens". Nice soundbite, except it's lost on him that he is the s**t.

Yes, of course unexpected stuff happens. And I have had my own good experiences with Audeze customer support. No sarcasm. You are responsive and you take care of your customers.

But this is not the issue here. The guy waited weeks to receive the unit that was being serviced by your repair experts and it's clear and recorded on video that what he received was not done to the expected professional standard and even potentially highly dangerous (I don't have the technical knowledge to be sure of this, but Michael certainly seems shocked and scarred by the experience for some 6 minutes on that video). So I guess if I am making any point aside from the primal reactions of comedy and sadness combined upon watching the clip, it's that lessons can be drawn on your end on how to prevent it from happening to someone else's to be repaired unit. Not that "things happen".

From what I know, is that I believe the head engineers did personally check these (CRBN production is very serious), and gave them the ok, so it likely was just botched in shipping. Crazier things have definitely happened, and things DO happen.

I once received a $3000+ TV and the shipping box looked like a hurricane went through it. Shipping is sometimes just... well I'm sure you know. I've seen product I've purchased look like they came from Atlantis, with how much water damage happened.

 

[CaptainFantastic]

From what I know, is that I believe the head engineers did personally check these (CRBN production is very serious), and gave them the ok, so it likely was just botched in shipping. Crazier things have definitely happened, and things DO happen.

Yikes, then I would be a little worried about the overall design if a screw can come lose like that in shipping in a box that is well packed and undamaged. ...unless FedEx put it through a drier somewhere between Santa Ana and Burbank.

But in any case, it does sound like you guys are all over this right now and, most importantly, no one got hurt.

 

[musicman59]

I don’t understand why not just say (and do) “we take these situations very seriously and we are proceeding with an 8D methodology to find the root cause of the issue in order to implement corrective actions in our production/shipping process”.

I am sure a lot more people will feel more comfortable and confident things will be taken care of.

 

[Mad Lust Envy]

I don’t understand why not just say (and do) “we take these situations very seriously and we are proceeding with an 8D methodology to find the root cause of the issue in order to implement corrective actions in our production/shipping process”.

I am sure a lot more people will feel more comfortable and confident things will be taken care of.

I'm speaking for myself here but I think it can be extrapolated that that is the intention. By saying it's being taken it very seriously, we are implying that measures are being taken to ensure these kinds of issues don't continue.

I apologize if that wasn't made obvious. I leave it to the official account to make more official declarations.

 

[musicman59]

I'm speaking for myself here but I think it can be extrapolated that that is the intention. By saying it's being taken it very seriously, we are implying that measures are being taken to ensure these kinds of issues don't continue.

I apologize if that wasn't made obvious. I leave it to the official account to make more official declarations.

 

[Chefguru]

I made this for someone else - but I thought people might want to understand the noise that's being discussed

 

[chinsettawong]

The gap between the stator and the diaphragm is very small. Even a slight change in pressure inside the cup can make the diaphragm hit one of the stators. It is a very normal occurrence for this kind of headphones. Always wear the headphones first before plugging it to the amp and don’t press on the cups when you’re listening and you should be fine.

 

[harris4crna]

Spent time auditioning the CRBN, Stax 009, Sen HD 700 & DC Aeons. Naturally I gravitated towards E-Stats, but nice to get a comparison between multiple type drivers.

Without a doubt the CRBN is the superior HP by a mile. It's the only HP I did not want to take off. STAX sounds like the crunching of potatoes chips. Honestly the HD 700 would be my next goto after the CRBN.

BUT, with the CRBN, am I going to need to feel like I'm in a MRI scanner needing to stay still and on occasion hold my breath when I move my head hoping to prevent farting or sticking? Slide the STAX on the head comes no worries and still the quality of sound surpasses a high percentage of HPs on the market.

My intentions were to sell the Stax because I had no need for them any longer. On the other hand, should I keep them around so just in case the CRBN malfunctions, hmmmm. Time will only tell.

Update: After more listening, I'll be selling the Stax.

 

[Chefguru]

I was able to source a new pair of he90 Orpheus ear pads. It seems they’re the same footprint as the crbn pads but shorter and more open in the middle.
Tempted to try “pad rolling” but I believe the crbn pads are glued on and would be a hassle to put back on … anyone have any ideas ?

 

[eee1111]

STAX sounds like the crunching of potatoes chips.

yes thats exactly how the 009 sounds

 

[zolkis]

I was able to source a new pair of he90 Orpheus ear pads. It seems they’re the same footprint as the crbn pads but shorter and more open in the middle.
Tempted to try “pad rolling” but I believe the crbn pads are glued on and would be a hassle to put back on … anyone have any ideas ?

By the description it seems they should sound better.
The CRBN user manual (or equivalent, or customer service) should be able to tell you how to change pads.
For those Stax where they are glued on, they come off if you very slowly exert force to take them off, eventually with the help of a plastic blade (e.g. guitar picks). They still remain sticky.
But make sure they are not mounted with a ring, which needs rotating (usually counter clockwise), or by screws (try to lift the inner part from the inside).

 

[Audio Addict]

yes thats exactly how the 009 sounds

My SR-009S does not sound anything like you have described. With my A-10, I have not heard a better pairing of any headphone. I think the amplifier's design plays a large part of getting the performance out of the headphone. While the A-10 was previously tuned for the SR-009S, that has now been removed with it's latest update and the voltage supplies adjusted.