I have this same issue and was contemplating in the past on sending it back to ALO for them to take a look at, but I'm thinking that they might not be able to alleviate this issue w/ humming in balanced mode during charging/connected to the AC power.
While charging in balanced back-end mode (connected to my computer via USB), if I unplug my laptop charger plug, the buzzing/humming seems to disappear, so I definitely think it's some type of ground issue. At least it's slightly tolerable (very quiet in the background) in low gain, but in medium and high gain you can hear the buzzing pretty clearly which makes charging the amp while listening kind of difficult on medium/high gain (balanced mode.)