Recent content by FocalOfficial

Come out and visit Focal Naim at CanJam NYC this weekend - Booths D15-D16, D17-D18. The Utopia, Stellia, Clear Mg and Celestee hi-fi headphones will be paired with the Naim Uniti Atom Headphone Edition, a high-performance amplifier/DAC. Also enjoy the Bathys wireless noise-cancelling...

Focal Headphones Holiday Promotion November 9-30 20%* off All Focal Headphones Celestee - $639 sale price Clear Mg - $1,199 sale price Stellia - $2,399 sale price Utopia 2022 - $3,999 sale price *10% off Bathys - $629 sale price Purchase at headphones.com...

Travel with High-Fidelity The Must-Have Wireless Hi-Fi Headphones with Active Noise Cancellation September 15, 2023 - Since their unveiling in October 2022, the Bathys headphones from Focal have continued to grow in popularity among customers and the international press alike. Never a brand to...

Hello mitchb, Elear and Utopia headphones benefit from a 5-year warranty worldwide (it starts from the very first owner of the headphones, with the invoice). Local dealers ensure the first years of warranty according to local policies. Then, the distributor in your country is in charge of the...

Dear all, Up late contacted me regarding this issue, I am sorry to read this. Actually, I don't have any info about this issue, which is why I have forwarded your pictures and messages to the Quality Team to get more details. I will keep you informed as soon as I have more info. Many thanks...

Hi, We are in touch with the customer and the dealer to find out what happened precisely ;) Kind regards Marine, Community Manager Focal

Dear nelsonpyh, Indeed, the voice coil of your Utopia headphones should be Red. Can you please send me at webmaster@focal.com, the serial number of your headphones, the invoice and the pictures of the packaging? All these elements will help us to enquiry. Many thanks Best regards Marine...

Dear Rattle, This is not planned. Massdrop is in charge of the After-Sales Service and not Focal. Kind regards Marine, Community Manager Focal

This applies to all headphones. Exactly, the warranty starts with the first buyer which is why we need the very first invoice. Marine, Community Manager Focal

The warranty is transferable if you have the invoice of the very first owner ;) These headphones are under warranty during 5 years from the very first buyer. The After-Sales Service is ensured by the local dealer or distributor in your country. If you buy your headphones in the US, it will be...

We do not communicate any serial number range because not all headphones from the first batches were affected :wink: Thank you for your understanding, Marine, Community Manager Focal

Dear all, As already mentioned several times, we are aware that the very first production batches of Elear and Utopia have had some voice coil issues. Even if we managed to take on defective headphones returns, some units can be left on the market. We heard your complaints and in order to...

Dear all, As already mentioned several times, we are aware that the very first production batches of Elear and Utopia have had some voice coil issues. Even if we managed to take on defective headphones returns, some units can be left on the market. We heard your complaints and in order to...

This process applies for our high-end headphones. But in some cases, we need to exchange the headphones. We deal with each and every request case by case ;-) Kind regards Marine, Community Manager Focal

Dear Svatopluk, We only change the faulty drivers by new ones. :) We do not exchange the entire headphones. Marine, Community Manager Focal