Come out and visit Focal Naim at CanJam NYC this weekend - Booths D15-D16, D17-D18. The Utopia, Stellia, Clear Mg and Celestee hi-fi headphones will be paired with the Naim Uniti Atom Headphone Edition, a high-performance amplifier/DAC. Also enjoy the Bathys wireless noise-cancelling...

Focal Headphones Holiday Promotion November 9-30 20%* off All Focal Headphones Celestee - $639 sale price Clear Mg - $1,199 sale price Stellia - $2,399 sale price Utopia 2022 - $3,999 sale price *10% off Bathys - $629 sale price Purchase at headphones.com...

Travel with High-Fidelity The Must-Have Wireless Hi-Fi Headphones with Active Noise Cancellation September 15, 2023 - Since their unveiling in October 2022, the Bathys headphones from Focal have continued to grow in popularity among customers and the international press alike. Never a brand to...

Hello mitchb, Elear and Utopia headphones benefit from a 5-year warranty worldwide (it starts from the very first owner of the headphones, with the invoice). Local dealers ensure the first years of warranty according to local policies. Then, the distributor in your country is in charge of the...

Dear all, Up late contacted me regarding this issue, I am sorry to read this. Actually, I don't have any info about this issue, which is why I have forwarded your pictures and messages to the Quality Team to get more details. I will keep you informed as soon as I have more info. Many thanks...

Hi, We are in touch with the customer and the dealer to find out what happened precisely ;) Kind regards Marine, Community Manager Focal

Dear nelsonpyh, Indeed, the voice coil of your Utopia headphones should be Red. Can you please send me at webmaster@focal.com, the serial number of your headphones, the invoice and the pictures of the packaging? All these elements will help us to enquiry. Many thanks Best regards Marine...

Dear Rattle, This is not planned. Massdrop is in charge of the After-Sales Service and not Focal. Kind regards Marine, Community Manager Focal

This applies to all headphones. Exactly, the warranty starts with the first buyer which is why we need the very first invoice. Marine, Community Manager Focal

The warranty is transferable if you have the invoice of the very first owner ;) These headphones are under warranty during 5 years from the very first buyer. The After-Sales Service is ensured by the local dealer or distributor in your country. If you buy your headphones in the US, it will be...

We do not communicate any serial number range because not all headphones from the first batches were affected :wink: Thank you for your understanding, Marine, Community Manager Focal

Dear all, As already mentioned several times, we are aware that the very first production batches of Elear and Utopia have had some voice coil issues. Even if we managed to take on defective headphones returns, some units can be left on the market. We heard your complaints and in order to...

Dear all, As already mentioned several times, we are aware that the very first production batches of Elear and Utopia have had some voice coil issues. Even if we managed to take on defective headphones returns, some units can be left on the market. We heard your complaints and in order to...

This process applies for our high-end headphones. But in some cases, we need to exchange the headphones. We deal with each and every request case by case ;-) Kind regards Marine, Community Manager Focal

Dear Svatopluk, We only change the faulty drivers by new ones. :) We do not exchange the entire headphones. Marine, Community Manager Focal

Dear all, We read your numerous messages on this Utopia thread about issues with your headphones or with our distribution network and we are really sorry for that. First of all, please keep in mind that we at Focal really do care about our customers, whatever the products they own. Focal...

Dear PhenixS1970, I have read your numerous messages and I am sorry about this bad experience. Feel free to contact me via PM if you want me to enquiry, I will be glad to help. Kind regards Marine, Community Manager Focal

Dear all, I have read your messages and try to answer as often as possible, but feel free to contact me via private message if necessary. Regarding defective Utopia drivers, as already previously explained in this thread, we experienced a voice coil fragility during early production batches...

Dear Glasha, I am sorry about the issue experienced with your headphones. Requests via our website are directly sent to the local distributor (according to the country you entered) and not to the Focal HQas each distributor is in charge of local customers. Please send me via Private Message...

Dear all, Be careful Clear MSRP is not $999 but $1,499. There may be exceptional offers but we recommend you to keep in mind MSRPs to compare several models. :wink: Kind regards, Marine, Community Manager Focal

Hi waveSounds, No, this is not planned for the moment. However, Elegia cable and cables will be available as spare parts for After-Sales Service. Kind regards, Marine, Community Manager Focal

Hi everyone, Indeed, as some of you has already done, you can buy aftermarket cables if you prefer so that you can enjoy a personalized experience ;-) However, for those you also own a pair of Elear or Clear headphones, please note that their cables are compatible with Elegia. Kind regards...

« Early production » means first production batches of course ;-) However, we cannot precisely tell you which serial numbers or amount of headphones are affected since not all headphones from the first productions batches have this issue. Thank you for your understanding, Kind regards...

This policy is mainly for France and European Union. Each country has its own warranty policy and particularities (even inside the European Union), so please contact the local distributor in Malaysia for more information...

Dear all, I have read your numerous messages and questions. Regarding defective Utopia drivers, as already mentioned in the first pages of this thread, we experienced a voice coil fragility during early production batches. Not all headphones from these batches were affected. This problem which...