A really bad Monday, questionable consumer service or a new standard?
First – from the side this is the most beautiful cans I have ever seen. Totally lived up to (high) expectations.
BUT there are some unacceptable things and some questionable things.
1. Order headband leather/leather – got suede/suede.
2. Order ¼ inch – got XLR
3. Should not the whole cup look the same?
4. Consumer service?
1.
Suede/suede headband is really ugly from my point of view, probably a bit more comfort thou. But with ambition to buy the worlds most beautiful cans I chose to go with leather/leather to make the complete package look astonishing.
Then open the box and finding suede/suede was - lets say a bit disappointing.
2.
Time to pick out cables and to my surprise they are also wrong. No ¼ as ordered but XLR on both cables. That is two really bad **** ups..
3.
As said – from the sides those VC´s look perfect. Best cans ever (except the suede/suede as previous written).
But when taking a closer look and from different angles they fail. Take a close look on the added pictures and please comment on your thoughts.
A – Bottom of pic, middle a bit to the right most obvious. Flaws and not even the same color, like not put at same thickness during process making it “shine thru” lighter on the side. (Not from flash – it IS different color)
B and
C – from multiple different angles you get this really bad look – untreated light wood clearly in view beside the treated dark (beautiful) wood. Think of a chair, car or lamp that isn´t painted even all around – it doesn´t look good at all. Totally destroys the feeling of quality. Small holes for screws also untreated light wood shining thru. I have tried look on other ZMF headphones on google but not seen this on others?
4.
When emailing on failure with headband and cables the suggestion is DIY – we send some leather, new cable and you can watch online-movies on how to fix it.
On a headphone for close to 4000 euro that is a totally new experience to be asked to fix it self!! (after custom/taxes to Sweden)
Oh, I forgot – they asked me about my size. I guess that indicates a could get a t-shirt for and doing some marketing for them for free as a nice gesture..
I am not familiar with consumer service in USA but in Sweden (live there) the company would bring forward a new set of cans ASAP and ask If they could please send their best cable or something as a forgive us for a bad **** up on our most expensive gear. No more question asked. The flawed unit of course sent back.
If a more regular priced item like a HD600 or a XM3 a new set would be sent without sending back the one in first place.
To balance the critic a should write that the 10-15 mail leading up to the order of the cans with multiple questions always got good answers as expected from a top of the line company.
Sound - I do not know. I don´t have XLR so not listened to them..
I must say I am a bit shocked from my only experience so far with ZMF.
A really bad Monday, questionable consumer service or a new standard?
Pictures below first - A, second B and third - C