I am really disappointed in ZMF and my newest Ori purchase. After getting my girlfriend a pair in walnut, I had to get myself my own pair. Found a great deal on a bocote set and was stoked to receive them. Right as I was putting them on I noticed something was off about them and they didn't feel as nice as the walnut. Upon further investigation it turned out the the wooded cups on the bocote are egg shaped and not the perfect lathed round. Also one of the drivers had a buzz in it.
When I contacted Zach he wasn't the friendly guy every one talks about on the forums. Instead, each interaction was short and to the point. Before even sending in the headphones to fix the issue he told me the cups must have shrank (which he says is common for exotic wood?) and that if I wanted new cups it would be a few hundred dollars.
Anyways, I sent them in and was told he would email me once they were looked at. A week later I am emailed saying that they are ready to go and to send him payment for shipping. I asked him what was done with the headphone and if anything could be done with the cups and he said the driver had to be remounted and the cups were fine, just shrunk but he assured me they were strong.
I responded and pointed out that my issues with the wooded cups were not their strength but how they looked. That no other picture online has a ZMF Ori with egg shaped cups. I also pointed out how the plastic bezels protrude past the wood on the front and back of both cups. So when putting on the cups you grip the plastic bezels instead of the wood. I can see this being an issue down the line as I'd imagine that with enough repetition the ear pads are going to wear through at those pressure points.
His response back was that he has been making wood cups for years and there is no issue with the cups, (still ignoring my point of how they look) and that I am lucky he even worked on the headphones since they were out of warranty... The headphone's were purchased in January 2017 and shipped mid March 2017, for $1200...
I am at a loss here. Has the new flood of Eikon and Atticus orders caused the dip in customer service? It just seems odd to tell me that the imperfection on a $1200 headphone are one to not worry since he feels it is fine. My hunch is that it isn't a perfectly symmetrical shrinkage but more of a hand sanding after lathe work to make them even and passing them off as A stock.
The images side by side can be viewed here.
http://imgur.com/a/XATg5
The gif shows the walnut perfectly round and the bocote having the black baffle protruding from around the edges.