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Likely the wood shrunk around the grille, be very careful during the colder or fluctuation months with exotic hardwoods, keep them in the case with the invluded boveda packet (or a new 49% packet).Very unfortunate that this happened, but is there anything I can do to make this look or be better? I don’t even know how it happened, it was like this when I looked at it today.
Under warranty we will repair this or if we have another cup replace it within the first 90 days, but long term especially if you have an exotic non stock wood I would urge owners who don't live in Florida or California (humid places) to keep the headphone in case with the boveda packet. This stuff happens from extended drying. We keep our shop controlled at 40 percent humidity, so anything below that will be drying the wood, the 20's and below is danger zone.
Send me an email and we will take care of it!
ZMF headphones hand-crafts wood headphones in Chicago, USA with special attention to exceptional sound and craftsmanship.
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