Actually, the very, very few customers we have "fired," are really wayyyyyy out on the crazy scale. What do I mean by "crazy scale?" Death threats. Physically coming to the office and attempting to physically intimidate staff. Offensive, highly personal, profanity-laden email that reduces Orders staff to tears. "Demanding" free stuff in what is clearly a scam. This is crazy. There is absolutely nothing in audio that should engender this level of crazy. This is not a life or death situation. We are not delivering critical medication or performing life-saving surgery. If you have a legitimate concern, we're going to take care of you. You should feel free to bring it up. You can always email me directly at firstname.lastname@example.org; it's not like I try to hide this email. Hell, I'm answering support tickets today, since both of our guys are ill.