My roommate is quite disappointed with VE right now! After less than two weeks of quite light usage, the strain-relief on the cable of his Monks has failed and it is causing the right side to cut in and out intermittently.
Hey I don't quite understand the problem.
But for 5 bucks, the QC is decent , though we are not even working with the same factory on monk and Zen 2.0
As
@Brooko has pointed out earlier , the drive matching on Zen 2.0 for instant , is way better than Zen 1.0 and Monk.
And Yes, the cable is way different.
(actually no same material is used on the 1.0 and 2.0, if u can notice, the shell is even slightly different , not just the color, though they are in the same size)
Since I can't understand what exactly is the problem just yet, and I am pretty sure it is an isolated event. (since we have sold so many)
it is not very uncommon for a decent built gear to broke without serious abuse~ I think it is called " bad-luck ", that is why we need "warranty".
For anything other than the Monk , we offer a full-year warranty, and since u can't fix them , we simply will just replace you with a new unit.
As for the monk, for its price, you can't expect anything other than "sell as is", unless , of course it is not working properly OOB, or very short after that.
Since it sounds like, you wanna buy the Zen 2.0 right now, but can't put together the money for some reason, I'll say just talk to me when u do,
it should not be too hard to make your room mate happy again.
Cheers
Lee