Unless I'm missing something this bill isn't from V-Moda, or is it? I mean I fail to see how this is V-Moda's issue. e.g. if I buy something from V-Moda, I'm not going to expect them to know the extra fees Japan's going to charge me on top of the product and shipping costs. I just checked the V-Moda page: http://v-moda.com/shipping/ And it states: *Delivery times will vary depending on country. Also please note that as per the regulations in your region you may be responsible for any VAT/Import Taxes/Duties/Brokerage fees or other fees. I think it's fair enough for them not to know how much Croatia's, Taiwan's, Korea's, Japan's, Germany's, Canada's (etc.) tax may be.