My UM Miracles came in the mail today, I came in late to work just so I could be home to sign for the package.
I'll start with the pluses:
First, the customer service offered by UM has been top notch. I honestly cannot remember the last time I have been so kept up to date with a purchase. Thank you Matt, it has been a pleasure dealing with your organization so far.
Secondly, The speed in which this was done just astonished me. I ordered these on November 12, Shipped my molds on November 14, The molds arrived at the lab on November 19, and I have my Miracles in my hand on December 11. That is impressive; it took DHC longer to build my fiance's custom Symboite cables.
Third, the fit is absolutely perfect. It feels weird putting them in for the first time as my ears have never had acrylic shoved into them before, but once they are in, they feel awesome. I will wear them for a few hours straight a little later to ensure there are no hot spots, but so far they feel like a dream
Forth, the isolation is exactly as described and I cannot hear the outside world once the music starts; I cannot wait to use these on an airplane. I am very glad I chose CIEM's over the active noise canceling headphones.
Lastly, but no where near least, the sound quality is out of this world. These blow away the SE535LTD-J's, and by quite a margin. I was listening to Muse Breaks RMX by Infected Mushroom at around the 1 minute mark when the bass is kicking between the left and right ears rapidly. Quite the experience.
Now for the bad:
As quickly as these arrived on my door step, they were delayed by a week due to a QC issue with the artwork. This in itself did not bug me at all as I would rather have quality over speed of delivery. Unfortunately, it appears as if the second go around did not have the same QC. The right IEM has what looks like the inside of an ice cube in front of Goofy's face. A kind of fissure between the body and the face; pictures are attached. These are not surface scratches, and I am quite bummed because it means I will have to send back these otherwise perfect IEM's.
For the record, I fully believe UM will make this right. They are in a different time zone so I will not get a response until later tonight, but I fully believe it will be taken care of. Just bummed as I have a lot of flights scheduled starting January 13, 2013.