Wow, this thread sure exploded overnight.
I wonder why they thought it was a good idea to handle this case in such a manner. After the first screw up they should've just given you a new one for the trouble and be done with it.
They'd be out a couple hundred bucks or however much it costs them to make one but saved themselves the trouble of things like this.
In return, the OP might've made a thread instead about Ultrasone's excellent after-sales service, avoiding this disaster and actually getting some good PR.
But hey, what do I know, I'm not in marketing.
Considering how big this community is, the damage done to their reputation is quite severe. I'm surprised that it were actually the people at the top who made these poor decisions, rather than someone just following policy.
Oh well, looking forward to seeing the appearance of an Ultrasone representative in this topic and to see how they will attempt to dig their way out of this grave.
I've always found it interesting to see the difference between how a company is portrayed by a disgruntled customer and seeing the actual people appear. Most of the time they try to come across as apologetic or that they were unaware of the issue, with all kinds of far-fetched excuses (that were naturally out of their control), or even playing the victim.
Considering this case was handled by some people from the top, I wonder which path they will take.