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I just got notified by RMC that my shipment has been delayed ("backordered") by Ultrasone for about 2 ~ 3 weeks. I have a suspicion that it might be related to the whole imperfections issue. Any thoughts?
JB
I doubt it's due to a few complaints. After all, these are said to be hand-assembled headphones, so perhaps an influx of orders has caused delays. In addition, I was also informed of this backorder today during my conversation with RMC and I can't say that this was even hinted at as a reason. Ultrasone has orders to fill through numerous resellers and needs to fulfill their commitments to all of them to maintain relationships.
As an update to my wholly unfrustrating saga, I received a follow up call from the same helpful representative today. (withholding his name as I wouldn't want him to be overloaded with future requests as I'm sure they have multiple case workers) There was some initial confusion as to the particulars of my issue, but we discussed a few options. I did some thinking after what I read last night, browsed through more impressions, ad even gazed longingly at some pictures and comparison shots around the web. I came to an ideal conclusion and, (un?)surprisingly, said rep jumped at the chance to accommodate my request. As a matter of fact, he went even further than my offer without a second thought. (even brushing off a second attempt to "compromise" for their amazing service) I won't publicly state what they're doing for me because, as stated in my previous post, I have no idea how much of an exception they're making for me. Absolutely exceptional service... I can't recommend them enough.
To be vague but to the point, I'm ultimately going to end up with a Palladium as I originally intended. I REALLY love the classy build of the Limited, but I know how picky I am and if there's more than a slight possibility that a new set would yield similar results to my original order then I'm not about to bother the wonderful folks at RMC with my superficial issues again or extend the lapse in my listening enjoyment of these amazing headphones. In addition I absolutely love the idea of having the box (perhaps I'll order one of the black ones from Ultrasone, but that red thread...) and having wood inlays will be missed as I'm a huge fan of wood-cupped headphones (sexiest look available, in my opinion) and these give me a small taste of that. In the end, though, I did admittedly betray myself a bit through the purchase of the Limited. As detailed in a previous post, I personally deem the Palladiums to be the most pedestrian looking of the three available options for the Edition 8. The most blue-collar. But that fits me perfectly. I described my outlook on these as a "tool" in which to fulfill my appreciation of music through and that's what the Palladium strikes me as over the other finishes. I'm not saying it's not still gorgeous, it is, but I liken the original Ruthenium to a beautiful, high-end piano (perfectly crafted and tuned) while the Limited is like a showroom-new Rolls Royce Phantom. (top-notch luxury with excellent performance) The Palladiums just can't touch the others in looks, but with identical performance and a finish that leans toward a bit more rugged in terms of everyday handling, it's ultimately the ideal fit for me personally... and the fact that it will match my other components soothes my OCD.
Somebody help me pass the time!
