Hi,
I have a set of Westone 4R's of which one of the sockets was destroyed when the cable snapped off.
Being in the market for a new cable as well as a pair of sockets, I found 'Toxic Cables' to be interesting.
Seeing however thet they get quite mixed reviews on Head Fi I decided to order just a set of sockets first to see for myself.
I asked to be sent the sockets in a plain envelope as to avoid the £12,- postage fees for a £9,- pair of sockets.
The very first announcement that was made by Topxic Cables was that 'they would not be responsible for loss'. As an active Ebay user (200+ transactions) I found this to be quite remarkable as I have never once lost anything in the mail, nor am I used to being warned about potential loss of products in transport, but I didn't think too much of it and placed the order.
Needless to say I have never received my sockets.
Have they been sent and lost in the mail? Have they not been sent at all ? Who knows?
Almost 4 weeks have passed, and after several reminders I've just decided to give up and order them from Singapore. They arrived within a week. No warning about them potentially being lost in the mail either, I guess a professional seller would more likely adapt a different attitude of: if a product would be lost in the mail, let's just send another one to keep the customer happy.
Maybe Toxic Cables should adopt an attitude like that. If they had, I would have probably ordered my $300,- replacement cable from them.