I don't know if anyone remembers my story from a couple months ago about my puppy eating through my T1 cable...well, this long ordeal has finally come to an end, so thought I'd offer an update.
As I mentioned at the time, this was not a warranty issue at all, but Beyerdynamic was kind enough to cover the repair - full parts and labor - for free. Huge points there. Just as I was all ready to ship them off to New York for the repair, I got really caught up in the idea of trying an aftermarket cable. Well, that lingered on for several weeks, but I was just not able to get enough of a comfort level to pull the trigger. It was really quite odd...I've never had that much of a problem trying to pay someone to provide an audio-related service, but alas, I gave up. I won't go into all the gory details about that, though...
So anyway, after the last attempt at a recable job fell through, I decided to go ahead and just take Beyer up on their very generous offer to cover the cable replacement. I sent them to Peter of Sound Surgeon (official repair center for Beyer-USA) in New York on 11/29/12. The tracking info shows them being received on 12/1, which was this past Saturday, so that means that Peter and his crew didn't get them in-hand until Monday when they got into the office. Well, on Tuesday (yesterday) I sent Peter an email just making sure that he received the headphones in good condition and to let him know that I wasn't in a hurry or anything like that. The response I got in return was pretty darn impressive...it wasn't an email from Peter telling me that he had rec'd the phones...it was a UPS shipping notification that my T1s were on the way back! So tomorrow, only one week from the day I SHIPPED them, I will have them back on my head. That is some really damn good customer service, IMO.
Gunter W. in Germany, Alan F. here in the states, and of course Peter C. at Sound Surgeon for Beyerdynamic have gone above and beyond in helping me over the last couple of months. I've even asked for their help with a couple of other issues that fellow head-fi'ers have had, and they've generously given of their time. I really couldn't be more pleased with my experiences with this company, and I wanted to share that with you guys.
Can't wait to fire up the T1s tomorrow....it's been WAY too long!!!