[spacelion2077]

Ah. Interesting.

@spacelion2077, is this the seller/listing you bought from?
https://www.head-fi.org/threads/sold-abyss-ab-1266-phi-tc-headphone-deluxe.936934/#post-15821561

EDIT: Crossed with @vonBaron's issue.

Yup, it is an authentic headphone with serial number confirmed by Abyss. It has to be registered within 3 months of purchase time to get the extended warranty but the seller was not aware that during the time of the purchase.

 

[paradoxper]

They do know crap customer service can sink a business, right.

I find it curious you have to opt-in for the 3-year warranty application.

Shrugs.

 

[spacelion2077]

They do know crap customer service can sink a business, right.

I find it curious you have to opt-in for the 3-year warranty application.

Shrugs.

Hopefully they will send me the return authorization. I don't mind paying out of my own pocket at this point. They told me they were going to send it three days ago, and I never got it. I followed up on it and never got a response back.

 

[MacedonianHero]

It is a TC, it's got Abyss TC engraved on its ear cups. Original owner bought it last June and he wasn't aware that he needs to register his product to get 3 years warranty.

My comment was directed to @vonBaron.

 

[vonBaron]

But used TC is way expensive than Phi.
I don't want to spend that amount of money right now.

 

[Trance_Gott]

But used TC is way expensive than Phi.
I don't want to spend that amount of money right now.

Hope JPS will help you without costs on your side.
With RAD0 you have a headphone with lifetime guarantee!

 

[vonBaron]

They don't need too now becouse everything go back to normal but it was strange...
Maybe something gets inside of driver like hair, idk...
But still Rosson is US company so for us in EU are pretty bad.

 

[vonBaron]

Abyss at least have shops in EU.

 

[Trance_Gott]

Yes for both companies you have to send to US for repair. But it is a guarantee case so when it comes back you don't pay custom fees. Or what do you think is a problem for someone who live in EU?

 

[vonBaron]

Are you sure that you don't pay fees?

 

[mvvRAZ]

Depends on how the company declares the headphone. If they ship it back to you at full retail value you’ll get destroyed by the import duty.

64 audio for example only send it back at the cost of the repair, so if I send in my A18S to get reshelled, I pay only VAT on the 400$ that their service cost

 

[vonBaron]

In my country are 23% vat tax from gear outside UE so yeah...
Imagine now paying this form 5500$.

 

[Trance_Gott]

You can ask if the distributor in your country or in EU will handle the shipment forth and back. That is how I handled my LCD4 repair. I paid only fees for the new pads installed the driver replacement was without costs.
Okay when companies declared it as full retail price it can be a problem. But who makes something only crap companies dislike customers outside US or what? Then you have to proof it is yours and back from repair. Make a photo of it with you, the headphone and the serial before you send it.

 

[Kevxl]

Depends on how the company declares the headphone. If they ship it back to you at full retail value you’ll get destroyed by the import duty.

64 audio for example only send it back at the cost of the repair, so if I send in my A18S to get reshelled, I pay only VAT on the 400$ that their service cost

Quick question: Does the insurance tie to the declared value on the custom form? Like, can you only pay VAT on the $400 repair cost but still ship with a $5000 insurance on the headphone?

 

[mvvRAZ]

Quick question: Does the insurance tie to the declared value on the custom form? Like, can you only pay VAT on the $400 repair cost but still ship with a $5000 insurance on the headphone?

Cant do that unfortunately. You can only insure the declared amount