groucho69
Headphoneus Supremus
Just to have vent a little. What has happened to pure customer service? What happened to the days where companies were actually concerned about losing clientele and more importantly, losing potential repeat customers?
I have had a couple run-ins this past week with manufacturers and been totally turned off from their brand. VW is the biggest sore spot for me lately. Weren't the slightest bit troubled that I would never buy their brand again and be vociferous in my displeasure of them to whomever would listen. That seems wrong. It's too long a story, suffice it to say that I am just outside their perceived warranty and they refuse to even meet me part way towards repairs. The worst part was that after them saying 'oh too bad for you' they want to send me a survey and want me to fill in all 5 out of 5 stars due their assisting me. I said if you don't want negative survey results, don't send it to me. They were actually more agitated that I wouldn't give them good grades for not even lifting a finger to help me.
Why has it come to this? I vote with my money and those that can't work with me, won't get any of my hard-earned dollars. Of course they won't attribute loss of sales to their practices, they'll write it off to fringe one-offs who are outside their demographics.
Makes me angry and sad.
I'll get off my podium and put down the revolution flyers.
Thank you kind readers. I'll put my headphones back on now...
Find out who the district service manger is for your area and let him know what happened. And keep going up. Call your local TV station with a consumer advocate. And, find an independent VW service center. Everything will cost considerably less than at VW for the same parts and service.