Stonemanty
New Head-Fier
- Joined
- Jul 15, 2012
- Posts
- 31
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Just note for anyone buying Shure in Hong Kong. Caveat Emptor!
I have some old SE500s that I've really enjoyed over the years, problem is the rubber cable cushion has come away from the body. The 'phones themselves work fine, but obviously the cables are going to fail.
I contacted Shure Hong Kong - their response "buy some new ones" Oh.
Shure US were a little more helpful - I could return them, pay US$80 and they will make an assessment of them. Oh.
I forgot to take my '500s on a flight, so perhaps rashly, I bought a new set of SE535s about 2 months ago. My initial thoughts were favourable - they sound better than the '500s so I was quite pleased (even though the 'Duty Free' price is higher than in town and I'm always telling people to never buy anything at CLK!).
My initial problem was an intermittent cutting of the sound to the left driver. I thought I'd fixed it by removing and replacing the cable (clearly Shure have learned from the '500 fault). But after a few more flights the left driver is significantly quieter than the right.
I took the almost new units back to the Shure repair agent in Kowloon - I didn't have the paperwork, I don't actually know where it is. I was expecting to have a discussion about having to pay for any repair since I didn't have the warranty card or receipt, I was hoping to be able to leave then 'phones with them and bring the paperwork back when they were ready (or pay) - but I didn't even get that far.
They flatly refused to help me at all without any paperwork.
So, even during or beyond the warranty period, if you don't have a receipt, Shure in Hong Kong will not support your purchase.
I now have to find the paperwork or, I guess, send the 535s and US$80 to Shure US - for practically brand new items that were made badly in the first place.
Very unhappy!
I have some old SE500s that I've really enjoyed over the years, problem is the rubber cable cushion has come away from the body. The 'phones themselves work fine, but obviously the cables are going to fail.
I contacted Shure Hong Kong - their response "buy some new ones" Oh.
Shure US were a little more helpful - I could return them, pay US$80 and they will make an assessment of them. Oh.
I forgot to take my '500s on a flight, so perhaps rashly, I bought a new set of SE535s about 2 months ago. My initial thoughts were favourable - they sound better than the '500s so I was quite pleased (even though the 'Duty Free' price is higher than in town and I'm always telling people to never buy anything at CLK!).
My initial problem was an intermittent cutting of the sound to the left driver. I thought I'd fixed it by removing and replacing the cable (clearly Shure have learned from the '500 fault). But after a few more flights the left driver is significantly quieter than the right.
I took the almost new units back to the Shure repair agent in Kowloon - I didn't have the paperwork, I don't actually know where it is. I was expecting to have a discussion about having to pay for any repair since I didn't have the warranty card or receipt, I was hoping to be able to leave then 'phones with them and bring the paperwork back when they were ready (or pay) - but I didn't even get that far.
They flatly refused to help me at all without any paperwork.
So, even during or beyond the warranty period, if you don't have a receipt, Shure in Hong Kong will not support your purchase.
I now have to find the paperwork or, I guess, send the 535s and US$80 to Shure US - for practically brand new items that were made badly in the first place.
Very unhappy!