Have you ever bought anything from a luxury brand before? Or even a normal brand? OP isn’t asking for anything out of the ordinary in terms of support.
@WooAudio thinks they are doing something wonderful and unique in having a “real live person” even
deign to talk to OP. But in the real world, that is the bare minimum of support. Woo gives the example of Apple not providing after-sales support - have they ever bought a product from Apple? They are a
benchmark for after-sales support (for a mass-market company, at least.)
Honestly to me it seems like Woo wants to price themselves as a luxury brand, paint themselves as a luxury brand, but not provide the support or professionalism befitting one. Furthermore, the folks at Woo seem disconnected from reality. They think they are doing OP a favor, when in reality they are doing worse at support than any audio brand I have ever seen.