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Shanling M3s - dual AK4490 DAC, 2.5 balanced out, aptX BT, HiBy link, USB out, FW 1.7
Sep 8, 2019 at 6:38 AM Post #2,146 of 2,219
I believe this is due to the well known problem with the scroll-wheel malfunction. As @Shanling often said here you should ship back the M3S to the retailer if in warranty or ask them for the replacement part.
There is a guide on disassembly and fix somewhere in this thread
 
Sep 8, 2019 at 9:59 AM Post #2,147 of 2,219
customeauser said:
Hi, my m3s has a huge problem.

The Scrollwheel doesn´t work normal. When i scroll in the menu it jumps up and down. It is really hard to go to the Music i want to play.

I have the 1.6 Firmware.
Click to expand...

My scroll wheel had a similar issue. I was able to fix the problem with a bit of lubricant, after reading other posts in this thread recommending it. The lubricant is CAIG Laboratories DeoxIT D5. If you search this thread for 'deoxit', you'll find other posts about it.

Good luck!
 
Sep 8, 2019 at 9:48 PM Post #2,148 of 2,219
customeauser said:
Hi, my m3s has a huge problem.

The Scrollwheel doesn´t work normal. When i scroll in the menu it jumps up and down. It is really hard to go to the Music i want to play.

I have the 1.6 Firmware.
Click to expand...

Is it more like inaccuracy(you more one step, it jumps more?) or is it completely random and not usable?

If it's hardware defect, uf you unit is still under warranty, please contact your seller. Alternatively, replacement wheel mechanism can be purchased here: https://www.shenzhenaudio.com/shanl...bettery-for-m3s-hifi-portable-mp3-player.html
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Sep 11, 2019 at 9:02 AM Post #2,149 of 2,219
Shanling said:
Is it more like inaccuracy(you more one step, it jumps more?) or is it completely random and not usable?

If it's hardware defect, uf you unit is still under warranty, please contact your seller. Alternatively, replacement wheel mechanism can be purchased here: https://www.shenzhenaudio.com/shanl...bettery-for-m3s-hifi-portable-mp3-player.html
Click to expand...

When i scroll down, it scrolls up so i think its more random. It is very hard to find the music i want to play.

I bought my M3s on Amazon and they said to me i have to call Shanling an ask them what i should do. Otherwise Amazon told me i could
Assert my warranty claims with them.

So how long do i have to wait if i send my M3s to Shanling? I live in Germany,,,
 
Sep 11, 2019 at 9:16 PM Post #2,150 of 2,219
customeauser said:
When i scroll down, it scrolls up so i think its more random. It is very hard to find the music i want to play.

I bought my M3s on Amazon and they said to me i have to call Shanling an ask them what i should do. Otherwise Amazon told me i could
Assert my warranty claims with them.

So how long do i have to wait if i send my M3s to Shanling? I live in Germany,,,
Click to expand...

We do not provide direct warranty for international markets, that's what we have local distributors for.

Also, our players are not sold by Amazon. They are sold through Amazon by our dealers/distributors, who are the ones that shall be contacted for warranty.
 
Shanling Have any question about our players? Just PM me or send me email. Stay updated on Shanling at their sponsor profile on Head-Fi.
 
https://www.facebook.com/Shanling-Audio-603230783166845/ https://twitter.com/ShanlingAudio https://www.instagram.com/shanlingaudio/ http://en.shanling.com/ frankie@shanling.com
Sep 24, 2019 at 11:11 PM Post #2,151 of 2,219
Oct 26, 2019 at 7:36 AM Post #2,156 of 2,219
https://onedrive.live.com/?cid=B0AA...DFEB!3346&parId=B0AA6D68B552DFEB!1445&o=OneUp
 
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