So today I went to turn my Rocoo P on and got this again (nearly a year later). I actually had to RMA this last time I got this error and Jack was very nice and they fixed it and sent it back.
I haven't used the Rocoo P in a few weeks and the battery was dead. I plugged it in and received the error above. I have tried removing the SD card with no change. I have used teh reset button with no change. I have plugged the device into my computer (Windows 7) and even though Device Manager shows the device as a Portable Device with a drive letter, it is not accessible in My Computer. Before I contact Jack again, I would like to know if anyone else came across this issue and successfully resolved it without RMA'ing the device.
I've barely used this device since I purchased it last year and I don't want to lose it for another month for an RMA. Maybe I just got a lemon, but I'm starting to question the reliability of the device.
Hate to quote myself again, but this issue is still unresolved.
This is part PSA, part angry rant.
I mailed my RoCoo P back to China in late October, tracking showed it left the United States on October 25, 2013. I was in contact with Jack/HiSound before, during, and after mailing in my RoCoo P for repairs for the 2nd time. Typical correspondence was me asking for help/update, Jack/HiSound responding with a request for tracking even though it was quoted in the body of the message. This occurs almost EVERY SINGLE TIME, even though the information is clearly in the body of each and every email. I'm not sure if they are just buying time, hoping you will go away, or just so flooded with RMAs that they cannot keep track of repairs. During this RMA and my prior RMA, I have ALWAYS had to request information/updates.
During my first repair, I believe HiSound had my RoCoo for several weeks when I requested an update -> they requested tracking -> device was fixed and mailed back to me shortly afterwards. I don't know if they even worked on repairing my device until I asked for an update, but I'm confident that had I not requested my device back, I would not have received it. Now prior to sending in my device for repairs a second time, I tried to find a way to reset/fix my device and even asked HiSound if there was some sort of software fix I could try. Unfortunately this did not pan out and they could not tell me what they had repaired the first time I sent in my device. As stated earlier, I sent my device out in October, asked for an update at the end of November, got the canned reply asking for tracking as expected.
Now this is where the problems really start. They stated they never received the package. I noticed that their address had changed since I sent in my device the first time and I mentioned that and they assured me the new address was the correct address. For the next 6 weeks or so I requested updates, they would request tracking, I would refer back to the tracking which unfortunately does not show anything beyond the fact that the package left the US on October 25, 2013. They would tell me nothing had arrived and they would check their post office while I would check my local post office. Fast forward 2 weeks into January and the last message I have received stated they still have not received my parcel.
I have not received a reply from Jack/HiSound to my requests for update/any further information since January 12, 2014. My post office has no new information as to the whereabouts of the package but as far as she can tell, it has not come back to the US since it left on October 25, 2013. I am currently out a nice looking, great sounding music player (for the few dozen hours it worked) with few to no options left. Best case scenario, my package was lost in the mail and I'm screwed. Worst case scenario, my device arrived but HiSound, for whatever reason, does not or cannot repair it and hopes I forget and stop contacting them. Whatever the reason, if you purchase a device from them, pray to god nothing goes wrong because if you have to send it in, you may never get it back.
