kayser
100+ Head-Fier
- Joined
- Feb 27, 2009
- Posts
- 466
- Likes
- 13
So, actually, the problem is in the title.
I used to own a silver RSA Mustang, now I bought a silver RSA SR-71A from a friend of mine, and both amps have or had the same problem - the black print coming off. It must be quite a common issue, since I saw people in the FS forum selling their silver RSA amps with the very same problem.
Since Ray Samuels gives a 3 year transferable warranty on his amps, I emailed him and asked if he could ship me a black replacement case with front and backplates, but he responded that he wouldn’t do this and that I must ship the amp back to him and pay the shipping fee both ways.
The thing is that I'm in Russia and shipping to the USA with Express Mail will be way too pricey, around $60. Moreover, I don’t think it's really that hard to ship the replacements parts to Russia with First Class Mail. I mean, I had the same situation with iBasso, when my D10 arrived with a scratch, and after I provided the photos they shipped me a replacement case immediately with no questions.
So, I’m wondering guys if anybody of you faced the same problem. Of course, the amp doesn’t sound worse, but still it’s a warranty issue from how I see it, and I don't understand why I should ship the amp back to the USA to have the case changed.
I used to own a silver RSA Mustang, now I bought a silver RSA SR-71A from a friend of mine, and both amps have or had the same problem - the black print coming off. It must be quite a common issue, since I saw people in the FS forum selling their silver RSA amps with the very same problem.
Since Ray Samuels gives a 3 year transferable warranty on his amps, I emailed him and asked if he could ship me a black replacement case with front and backplates, but he responded that he wouldn’t do this and that I must ship the amp back to him and pay the shipping fee both ways.
The thing is that I'm in Russia and shipping to the USA with Express Mail will be way too pricey, around $60. Moreover, I don’t think it's really that hard to ship the replacements parts to Russia with First Class Mail. I mean, I had the same situation with iBasso, when my D10 arrived with a scratch, and after I provided the photos they shipped me a replacement case immediately with no questions.
So, I’m wondering guys if anybody of you faced the same problem. Of course, the amp doesn’t sound worse, but still it’s a warranty issue from how I see it, and I don't understand why I should ship the amp back to the USA to have the case changed.