I currently own a Dell XPS M1330. I understand some of the nice features and really the build quality advantages that are gained with a premium unit. I spent the money on an XPS because I wanted a solid body, a great looking screen, and good warranty service. To me, more than anything, when purchasing from a computer OEM the warranty service is key. Most major companies have a higher end premium model that places the units on all very similar build quality levels.
I have considered purchasing an Apple notebook before but I don’t think I will any longer. I wasn’t aware their warranty service was so lacking. Those are major issues to anyone who spends time on the road or can’t have a break down. My laptop is my computer, I don’t own a desktop anymore. So any down time is a major, major issue for me. I paid more for warranty coverage than any other aspect of the system, and at $350 on the AppleCare I’d hope you would have gotten a similar level of service.
They seemed to treat you well within the confines of their service system, which is good. Refunding, covering shipping costs, etc. But no on-site service is the real issue here.
I can understand the OS X stance. I don’t understand the Windows Vista one (which is superior in every way compared to XP, in my opinion) but that’s not really a big deal here. I think people need to appreciate opinion in this regard and that people want different things from their user environment. People who often talk about "problem free" end up blowing my mind because to be honest the only OS that isn't in my experience is Linux (still rough, very). Windows and my limited exposure to OS X both seem very good, just different.
However, you seem to paying so much for your system that… it just doesn’t seem really worth it. Not only do you have to pay the premium on the unit but then you’re nailed into other extras and areas that simply aren’t worthwhile to me. Take for instance the miniDisplayPort. There is no reason Apple should be forcing their users into this. It is technically identical to DisplayPort at the electrical level and it does nothing legitimate to save on size. It honestly just seems like a grab to sell dongles.
So in the end I’m glad you’re happy with the unit. I also thank you for being honest and specific about your experience. A real consumer review, if not intentionally for that purpose, if there ever was one. But you put the final nail in the coffin for me with regard to buying an Apple product. OS X just doesn’t seem worth the other issues.
