avraham
Head-Fier
I can tell you that I returned a BDP-105 BD player to Oppo and I don't remember them asking me why I was even returning it. They only asked me if the unit was defective or working properly, and I said it was working properly. That was it.
Part of why Oppo is such a fantastic company to do business with. I agree with RELIC. I think they get the fact that since they don't have a retail presence, the only way customers can "audition" their gear is ordering it and trying it.
And anyone who has done business with Amazon knows they have an incredible return policy. Great folks as well
We will ask you the reason for the return, but we will not deny you the ability to return the unit based on your response. We generally like to know why products are returned to better help our current customers and make any changes to the produce to make it more inline of what our future customers would want.
PS. The units sold on Amazon.com are fulfilled by us, so you are still in essence purchasing from us. The only difference is that you are using Amazon.com's purchasing ecosystem and we make a lot less on the sale (we have to pay a cut to Amazon).
I have been into Audio in some form or another for 50 years and I have never run into a company with the kind of great customer service that Oppo Digital displays. Fantastic is almost an understatement.