My Schiit Modi 2 Uber went to Schiit yesterday. Not literally, it just stopped working. I bought it in December and about a week later it stopped working. I was in the process of doing a return or exchange--I was still within the 15 day trial period--and something happened on the inside and it started working again. It has worked since then, but I never really "trusted" it. I wish I would have just requested a new unit as mine was clearly defective.
Has anyone else had any reliability issues with their Schiit? I find it rather disheartening that they offer a 5 year warranty on some of their products, but mine hasn't made it 5 months. Sent them an email yesterday to get a return or exchange authorization and haven't heard back from them. I do recall that when I originally had issues, the customer service wasn't really up to par IMO. They treated me like I was some sort of invalid by asking questions like whether or not I had the right channel selected, etc. I know how the Schiit works and they were really hesitant to even entertaining the idea of returning it--during my trial period. I called today to see if they could get my exchange going and got the usual irrelevant jokey babble like they have on their website. I get that they're "fun and hip" and all, but after listening to the phone recording for 5 minutes just to tell me to email them at the end was annoying.
I broke the Schiit out of my leg in February and my electronic hobbies are the only things keeping me sane. It's been terribly frustrating and painful troubleshooting my Modi 2 Uber since I already know it's broken. But I know they'll want me to go through all that Schiit before sending me a replacement. So I just ordered a Fiio D3 to use until all this gets squared away, because I have a feeling it'll take a few weeks for me to get my replacement unit, I hope someone on here can tell me otherwise. I hope I just got a lemon and can expect the next one to be much more reliable. Input regarding this would be greatly appreciated. Either way, Schiit just rubs me the wrong way with their whole marketing approach, customer service, experienced unreliability, and sub-par build quality. Hopefully someone here can sway me the other direction cause when I get my replacement I'll probably just sell it and buy an Audioengine D2 since the wireless aspect is greatly needed. Or perhaps the $30 Fiio D3 will perform well enough that I won't feel the need to upgrade my DAC any time soon. I dunno. All I know is that healthcare costs in America are effing ridiculous and my broken Schiit has just pushed me over the edge of misery.
I am sure yal are mostly Schiit fans on here, so I'm sorry to bag on it here. But I just want reliable products with good customer service and I'm not feeling that with Schiit. We'll see what happens tomorrow. Convince me to keep my chin up and stick with the Schiit. Thanks,