[holmieSG]

If that's how they repair it, you can buy your own Fotoplast and a $15 ultraviolet light and you could do the same thing.

Exavtly.. Thought they would have at least rebuilt it for $212 and now the nozzle area looks like ****, has anybodys roxanne cracked at the nozzle area, connecting to the body? Jh customer service sucks

 

[robm321]

Anyone has issues with universal roxannes cracking? My nozzle just cracked when i was removing the comply tips, sent the set to my local dealer in singapore and they had to send it back to jh which charged me $212 sgd to get it fixed. The thing is they merely put another layer of acrylic over it and i can still see the crack, worse of all its still under warranty

 
I'd be furious. Add that to the list of why I'd never buy from JHA again. I'm not even sure that's legal. You can buy a bottle of acrylic for a few bucks.

 

[holmieSG]

Maria said i could send it in for a repair of the blotched repair, probably have to wait another 1.5 months.... This sucks real bad.. And it broke while i was removing the eartips lightly.. Considering UM mason now haha

 

[Jedaite]

Maria said i could send it in for a repair of the blotched repair, probably have to wait another 1.5 months.... This sucks real bad.. And it broke while i was removing the eartips lightly.. Considering UM mason now haha

Wow. That's why I'd never buy from JH Audio. Westone rules (and I guess other CIEM companies do), but personally I had an incredible experience with Westone out of which I got a pair of UM Pro 50s for free, plus the cost of Fedex International Priority shipping refunded. Talk about taking care of customers.

 

[John Culter]

​In case anyone is interested  - selling NEW / unused masterpiece
 
plusSound X8 Series Tri-Metal 2.5mm TRRS balanced CIEM cable for JH Audio Sirens
 
http://www.head-fi.org/t/783492/brand-new-plussound-x8-series-tri-metal-2-5mm-trrs-balanced-ciem-cable-for-jh-audio-sirens
 

 

[danielpsyd26]

I am debating between custom Roxanne or Layla, but have been hesitant to proceed giving complaints from customers regarding the length of time it took to complete orders. I was wondering if there's been any improvements in JH customer service and if the build time of these IEMs has improved.

 

[pbear]

I am debating between custom Roxanne or Layla, but have been hesitant to proceed giving complaints from customers regarding the length of time it took to complete orders. I was wondering if there's been any improvements in JH customer service and if the build time of these IEMs has improved.

 
This announcement from JH Audio talks about the current build times:
 
http://www.head-fi.org/t/780973/newest-news-from-jhaudio-state-of-the-union-lead-times-and-jh-crew-loyalty-program-read-it-or-weep#post_11917840

 

[demonbecks]

just bought a pre-owned pair of Roxanne universals, had a pleasant surprise as the box and metal case were both signed by Jerry and was not informed by the seller beforehand!

 

[joshuachew]

Where does everyone have their bass levels at?

 

[ejong7]

Where does everyone have their bass levels at?

Dead flat. Even did away with the bass knob when I got a new cable just because I dont use it anyways.

 

[ironpeg]

Where does everyone have their bass levels at?

9'o clock.

 

[joshuachew]

Am I the only one here having my bass between 2 and 3 o'clock?

 

[robm321]

Around 12 o'clock.

 

[RojasTKD]

Am I the only one here having my bass between 2 and 3 o'clock?

Nope, I'm currently at just past 2 o'clock. Had it at 3 for a while, but settled on just past 2. But I also have the 3dB bass boot on my JDS Labs C5D turned on.
 
Seems almost everyone is under 1 O'clock, is there something wrong with me? lol..

 

[adammax]

Just asking, how many roxanne owners bought an after market? Does it jurstify a better sounding roxanne?