[Blackmumba]

Quote:

Hi Jack,
Any plan to release a black one in the future?

 
+1

 

[mick725]

Quote:

 
+1

 
+2 
 
- A black version of the M51 would be very intresting.

 

[The Monkey]

or even just a swappable face plate, if possible.

 

[Jack Fox]

Hi All,
 
Firmware updates for the M51 are straight forward and must be carried out by your dealer. If you contact the dealer where you purchased the M51 regarding firmware updates, they can contact our NAD service department for the latest version and should be able to carry out the update within a matter of minutes when you take the unit to the store.
 
In terms of finishes, as the M51 is part of our higher end 'masters' series which is silver in its heritage, their are no current plans to release a black version.
 
Does anyone have any questions about the direct digital PCM/PWM conversion process?
 
Thanks,
 
Jack Fox
NAD Product Manager

 

[BoogieWoogie]

Why aren't users allowed to update it ? Not every one has their hi.fi store near their house and its very uncovenient having to go to the store every time a new update comes.
Also how can users know there's a new update without having to ask each other what firmware version they have ?

 

[woodcans]

x2

No dealer near me. Taking it to a dealer for FW update is almost impossible for me.

Why aren't users allowed to update it ? Not every one has their hi.fi store near their house and its very uncovenient having to go to the store every time a new update comes.
Also how can users know there's a new update without having to ask each other what firmware version they have ?

 

[The Monkey]

Firmware updating at the dealer is a massive PITA and will not be received well by most people here, in my opinion.  NAD definitely should reconsider.
 

 

[vvs_75]

[size=medium]  I do have three dealers around Virginia / Washington DC area. Two dealers are within 20 min from me. Third dealer a bit further but within acceptable distance to drive there.[/size]
[size=medium] The closest two dealers I called do not have M51 in stock and have no idea what is it, but they claim that if I order one they can have it within few of days.[/size]
[size=medium] The problem is they do not have a loaner program of any kind and there is no financing ether. The dealers have dozens of show rooms with speakers but you can’t bring your rig and try it there ether. For me can not try = no buy. I wish dealers could represent better their vendors and be more helpful. [/size]

 

[zenpunk]

No black, no NAD ! I will  probably still  get one when they reach Richer Sounds' shelves 

 

[MomijiTMO]

Well that's simple. I will not buy the M51 until all the issues get ironed out. I have no idea where my nearest dealer is and was originally going to buy the DAC interstate.

 

[metrik]

Quote:

Well that's simple. I will not buy the M51 until all the issues get ironed out. I have no idea where my nearest dealer is and was originally going to buy the DAC interstate.

What issues do you have in mind? I have been using the M51 for two months now and I have not encountered any problems. I am feeding the USB input from a Apple Macbook Air with OS X Lion and the AES/EBU input from a Denon professional CD player. I could not be happier with the M51.

 

[MomijiTMO]

Anything new has updates. There are no specific issues that I know of but when these firmware updates roll out (and they are) I will be left high and dry. I'm better off waiting.

 

[The Monkey]

I've had it for a while.  No issues at all.

 

[dirtrat]

WOW! I was about ready to pull the trigger on this DAC but this is a Deal Breaker for me. I was going to order from Audio Advisor. How would they give me an update when they are several hundred miles away? Seriously can you explain why the end user could not do this? It sounds more like a marketing ploy to get the customer back in the stereo shop. BTW I'm so upset by this that this is what it took for me to make my first post since joining here in early 2010.
 
 
 
Quote:

Hi All,
 
Firmware updates for the M51 are straight forward and must be carried out by your dealer. If you contact the dealer where you purchased the M51 regarding firmware updates, they can contact our NAD service department for the latest version and should be able to carry out the update within a matter of minutes when you take the unit to the store.
 
In terms of finishes, as the M51 is part of our higher end 'masters' series which is silver in its heritage, their are no current plans to release a black version.
 
Does anyone have any questions about the direct digital PCM/PWM conversion process?
 
Thanks,
 
Jack Fox
NAD Product Manager

 

[grokit]

Perhaps the updating procedure was so poorly implemented that the end user could brick the thing if it's not done exactly right, so NAD is making the dealers do it.