BRCMRGN
500+ Head-Fier
- Joined
- Dec 30, 2009
- Posts
- 778
- Likes
- 101
I have never been able to get an email response from Monster. It looks like phone is the only way that works.
Well monster's CS used to be good because there is soundmatters helping people out in the forums. But somehow this guy went missing, I sent him a pm like 2 months ago regarding my coppers spliting issue, but he haven't replied yet. Guess I will have to contact them through e-mail.
That sucks, dude. I used to 100% believe in Monster's customer service but it has been lacking recently.
Hell, they dropped off a pair of Solo Beats to replace my Turbines and they didn't even pick up the Turbines.
oh and also, it sounds like they used to pay for shipping both ways for defective goods, but now they force you to pay for shipping to them (at least that's what I got everytime i had a issue)
Call their 415 number, talk to the operator. Ask the operator to have a rep call you (leave your name and number). It works perfectly and Monster will even pay for shipping back to them (as per Joker's advice, you should ask for a shipping label).
What is the rest of the 415 number? I am having difficulty locating it on their web site.
I called the 415 number...they transferred me to customer service where I waited for 43 min. before someone FINALLY picked up. They told me to return the turbines and gave me a return authorization number. Unfortunately, I did not think about asking them to pay for the shipping. I will mail them today, cross my fingers, and let everyone know what happens.
I am also here in Canada and I must say I have never experienced better Customer Service (better service here in Canada?) Anyways I had a pair of two years old Monster Turbines from Futureshop, they broke about a year ago and I returned them for warranty at Futureshop, after which the warranty expired on them so I threw the receipt away. A few weeks ago the grill thing part of my Turbine fell off but I had no more proof of purchase and it was well out of warranty. So they just sat there collecting dust and I would use them occasionally when I workout.
But I decided what da hell might as well at least try to see if Monster could repair them, got nothing to lose. So I called Monster and the customer service support picked up immediately, no hassle or wait. I explained to them my situation and the very nice man said that if I could take some pictures of the headphones and send to them and he would see if he could get a one time replacement for me. Wonderful! I sent him a few pics and within an hour he had replied and sent my a return authorization number for a brand new pair!!
Absolutely wonderful experience from Monster Customer support and warranty.