[Mannytorres]

This seems like an integrity error.
Please send response to your Private message so we have this issue fixed.

 

[Mannytorres]

Only owners of the V2 or the V2 Infinity can upgrade to a GO2A
 
This is not for V2+ and V2+ Infinity owners (or signature backers for that matter)
 
Regardless of where the V2 or V2 Infinity was purchased, be it Amazon, Distributor, Campaign, or Pre-order.

 

[RedJohn456]

  Only owners of the V2 or the V2 Infinity can upgrade to a GO2A
 
This is not for V2+ and V2+ Infinity owners (or signature backers for that matter)
 
Regardless of where the V2 or V2 Infinity was purchased, be it Amazon, Distributor, Campaign, or Pre-order.

does the latest batch of V2+ Infinity have the tech already incorporated into it?

 

[stuck limo]

Of course the  Tele: 888-842-5988 does not work. I tried calling to see if they had received my order (UPS says they did) and if everything was still on schedule. It just goes to the Operator Voicemail.

 

[nzvlam]

Like a lot of onwers on head-fi, I don't think I'll ever buy anything from LH anymore.

I was a very happy owner of the GO v1. Then I backed their GO v2. I guess I was lucky that I did get GO v2 earlier than I expected, I did have to send it back almost straight away because of qulity issue. They did responded promptly and a new one was sent to me, all that took was around a monh.

However the casing of the V2 is frankly horrible. It was cheap looking, feels easily break if it was dropped and seem to catch dust with the grills. And now they want me to spend another $100+ to fix really their problem?

The GO v1 was a good product at the time, but since then lot of new products came on the market which offers similar sound, functions, and price. And the way they do business certainly pissed off lots of people. If they don't ractify this very quickly, I am afraid they won't stay in business for too long.

 

[SteeleBlayde]

And as a V2+ Infinite owner, I'm now wondering why this upgrade isn't available to our units despite paying top dollar.

 

[Benny-x]

 
Not very confidence inspiring.  I'm just glad I bought audio from LH Labs and not something essential like medicine.  
 
It's sad to see talent wasted by poor execution.  They are the Johnny Football of Audio ...  of course, in my humble opinion!

Ah, it's been a while since I've seen some good stuff from you in here. 
 
Both true points:
1. On the note of #1, I used to work at a hotel and the front desk manager controlled the bonuses/tip payout for the bell team. She screwed it up one time and apologized to us by saying "human error". One of the vets said "thank God we weren't on a plane and you were the pilot". I lost it. So yes, thank God you didn't buy medicine or something else of real value from them.
2. This does seem to be the truth, eh? I've been thoroughly (sorry guys) enjoying my Pulse X Infinity V2. It's a VERY nice sounding DAC, if you skip the amp and take care of that with something else. It's got a nice bland of detail retrieval, soundstage, balanced FR, and musicality. I can only imagine that their other gear would be good performers too. So far the Revive seems to be liked, the people that have their GOV2s like them, and the V2+ reportedly sounds good from the 4 people that have them. But DAMN do they ever blow at fulfillment, deadlines, and QC... Just like you said, Johnny Football has all the talent in the world, but then is dousch bag to teammates, can't be counted on to show up at games, over promises, doesn't come to practice, and becomes more of a burden to have on the team than what he brings, so you cut him. 
 
I honestly do wonder what the tube amps and the swapable SS amps would have sounded like, but if those ever do hit the market, and let's get real, that ain't happening, it'll be like a new Furby. Yeah, they were cool like 15 years ago, but things have moved on since then...

 

[stuck limo]

So I emailed LH Labs and someone has their information wrong. The details of the promotion state, "Once we receive your order, we will begin fulfilling upgrades. The upgrading process will take 10-12 days."
 
I emailed LH Labs to make sure my return unit was received and the agent stated that the orders will be upgraded/fulfilled AFTER the promotion ends. The exact details: "...the orders will start being completed 1-2 weeks after the promotion ends." So they're receiving units and instead of immediately fulfilling the orders, they're JUST SITTING ON THEM until after July 15th which means everyone has to wait longer.
 
Incredible. I wouldn't be so upset about this if they had just plainly stated that in the promotional details.

 

[fishyee]

  Ah, it's been a while since I've seen some good stuff from you in here. 
 
Both true points:
1. On the note of #1, I used to work at a hotel and the front desk manager controlled the bonuses/tip payout for the bell team. She screwed it up one time and apologized to us by saying "human error". One of the vets said "thank God we weren't on a plane and you were the pilot". I lost it. So yes, thank God you didn't buy medicine or something else of real value from them.
2. This does seem to be the truth, eh? I've been thoroughly (sorry guys) enjoying my Pulse X Infinity V2. It's a VERY nice sounding DAC, if you skip the amp and take care of that with something else. It's got a nice bland of detail retrieval, soundstage, balanced FR, and musicality. I can only imagine that their other gear would be good performers too. So far the Revive seems to be liked, the people that have their GOV2s like them, and the V2+ reportedly sounds good from the 4 people that have them. But DAMN do they ever blow at fulfillment, deadlines, and QC... Just like you said, Johnny Football has all the talent in the world, but then is dousch bag to teammates, can't be counted on to show up at games, over promises, doesn't come to practice, and becomes more of a burden to have on the team than what he brings, so you cut him. 
 
I honestly do wonder what the tube amps and the swapable SS amps would have sounded like, but if those ever do hit the market, and let's get real, that ain't happening, it'll be like a new Furby. Yeah, they were cool like 15 years ago, but things have moved on since then...

 
I may have to borrow that plane response one day!
 
LH Labs can learn from Warren Buffett's quote "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."

 

[Wobulater]

Latest email from LH on July 13:

Down to the last 48 hours of the upgrade and we have begun processing orders. If you have not placed your order please do so to be put in queue for this upgrade. Our Repair Department has begun processing units that arrived in house and will begin the upgrade come Monday. We have received over 40% of all V2 and V2 Infinity from our backers to date! Shipping of your unit is set to begin in the last week of July going into August. If you have any questions or concerns, Please open a ticket with us at lhlabs.com/support.

 

[musicheaven]

does the latest batch of V2+ Infinity have the tech already incorporated into it?

They told me it does not for example the GoV2a contains the new Murata noiseless caps (whatever that means and believe me I saw caps before and can't comprehend what kind of caps those are) while the V2+ does not so very disappointing for people who paid ridiculous amount of money for the V2+. Pretty typical disappoint one group at the expense of another.

 

[germay0653]

 
Hi, there
 
V2+ doesn't need the Geek Out 2A upgrade since that is designed for Geek Out V2 (the version without battery)
Your new V2+ already had metal plates with the latest tech. there... Next week we should have around 100 V2+ send out.
 
Larry

Musicheaven. Per Larry!

 

[Wobulater]

Here is a discussion of acoustic noise produced by caps.

http://www.edn.com/design/components-and-packaging/4364020/Reduce-acoustic-noise-from-capacitors

 

[musicheaven]

Musicheaven. Per Larry!

Thanks Gery, I find the comment to be pretty nebulous. What does the latest tech means? It would be better if it was enumerated.

Here is a discussion of acoustic noise produced by caps.

http://www.edn.com/design/components-and-packaging/4364020/Reduce-acoustic-noise-from-capacitors

Interesting, it's about ceramic capacitor rigidity and flexing under voltage application. It sounds like they only have to charge us more money for the caps made by Murata or Kemet and make zillions of holes on the board and the audio noise is down.

 

[germay0653]

Thanks Gery, I find the comment to be pretty nebulous. What does the latest tech means? It would be better if it was enumerated.
Interesting, it's about ceramic capacitor rigidity and flexing under voltage application. It sounds like they only have to charge us more money for the caps made by Murata or Kemet and make zillions of holes on the board and the audio noise is down.

Agreed Jon.  Larry was pretty nebulous, not specific as to what the tech was, with his answer.